Onsite Service Dispatcher & Scheduling Specialist

Butler America Aerospace L.L.C.; Arbutus (MD); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

401K

Medical insurance

Dental insurance

Vision insurance

Sick time

Job summary

Butler America Aerospace, LLC. is seeking a Service Dispatcher in Halethorpe, MD to manage incoming customer calls and create dispatch tickets, coordinating daily technician work orders and prioritizing repairs.

This on-site, 12-month contract runs Monday through Friday, 7:00 AM–4:00 PM, with benefits including 401K, medical, dental and vision coverage. Equal opportunity employer. The role requires strong organization and communication to support field operations.

Qualifications

• HS Diploma/GED required.
• On-site role with standard business hours.
• Experience in dispatching or coordinating field teams preferred.

Responsibilities

• Schedule and dispatch technician daily work orders for repairs.
• Manage prioritization of repairs and optimize technician routes.
• Prepare bi-weekly technician schedule with Service Manager.
• Distribute work orders daily and follow scheduling guidelines.
• Monitor KPIs and discuss progress in DMB meetings.
• Ensure S&O guidelines and best practices are followed.

Skills

Scheduling

Dispatching

Customer service

KPI tracking

Education

HS Diploma/GED

Job description

Butler America Aerospace, LLC. is seeking a Service Dispatcher in Halethorpe, MD to manage incoming customer calls and create dispatch tickets, coordinating daily technician work orders and prioritizing repairs.

This on-site, 12-month contract runs Monday through Friday, 7:00 AM–4:00 PM, with benefits including 401K, medical, dental and vision coverage. Equal opportunity employer. The role requires strong organization and communication to support field operations.