Service Dispatcher / Coordinator

PDS Tech Commercial, Inc.; Baltimore (MD); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K plan

Paid leave

Job summary

PDS Tech Commercial in Baltimore, MD, is seeking a Service Dispatcher/Coordinator to keep HVAC field operations running smoothly. This onsite role requires organization, clear communication, and the ability to balance multiple service requests while supporting technicians and customers.

You will dispatch technicians, coordinate work orders, optimize routes, and maintain records. Collaboration with the Service Manager and other teams is essential to meet KPIs and service levels.

Qualifications

• High school diploma or GED.
• Strong organizational and multitasking abilities.
• Excellent customer service, communication, and interpersonal skills.
• Proficiency with Microsoft Office and dispatch software.
• Ability to work onsite in Baltimore, MD.
• Detail-oriented and able to adapt to changing priorities.
• Collaborate with technicians, managers, and customers.

Responsibilities

• Answer incoming customer calls and create dispatch tickets for every service request.
• Schedule and dispatch daily technician work orders with clear priorities.
• Optimize technician routes to maximize efficiency and meet service commitments.
• Prioritize repair requests and adjust schedules for urgent calls.
• Prepare bi-weekly technician schedules with the Service Manager.
• Document non-productive technician time and maintain records.

Skills

Organizational skills

Customer service

Communication

Interpersonal skills

Microsoft Office

Dispatch software

Decision making

Onsite work

Education

High school diploma or GED

Tools

Scheduling software

Dispatch software

Microsoft Office Suite

Job description

Keep Service Running Smoothly as a Service Dispatcher/Coordinator Supporting a Leader in the HVAC Manufacturing & Service Industry

Location: Baltimore, MD | Schedule: Mon to Friday: 7am to 4pm | Payrate: $15.38/hour

PDS Tech Commercial is partnering with a leader in the HVAC manufacturing and service industry to hire an organized and customer-focused Service Dispatcher/Coordinator. If you thrive in a fast-paced environment, enjoy coordinating schedules, solving problems, and ensuring customers receive timely service, this onsite opportunity is for you.

As a Service Dispatcher, you'll be the hub of daily field service operations—dispatching technicians, coordinating service requests, optimizing schedules, and ensuring every job is assigned efficiently. Your ability to balance priorities and communicate effectively will help keep technicians productive and customers satisfied.

What You'll Do

• Answer incoming customer calls and create accurate dispatch tickets for every service request.
• Schedule and dispatch daily technician work orders, ensuring the scope of work, priorities, and time requirements are clearly communicated.
• Optimize technician routes to maximize efficiency while meeting customer commitments and service-level expectations.
• Prioritize repair requests and adjust schedules to accommodate urgent and emergency service calls.
• Partner with the Service Manager and Account Management Processor to prepare bi-weekly technician schedules.
• Proactively distribute daily work orders and ensure technicians have the information needed to complete each assignment successfully.
• Adhere to scheduling guidelines and work order priorities to maintain efficient field operations.
• Track and document non-productive technician time.
• Maintain customer records, dispatch documentation, and billing files.
• Participate in Daily Management Board (DMB) meetings, reporting on key performance indicators (KPIs) and contributing ideas to improve service performance.
• Complete assigned follow-up tasks and elevate scheduling or operational issues that could impact customer service.
• Ensure Standard Operating (S&O) guidelines and best practices are consistently followed.
• Provide administrative and operational support as business needs require.

Required Qualifications

• High school diploma or GED.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent customer service, communication, and interpersonal skills.
• Strong computer proficiency, including Microsoft Office and scheduling or dispatch software.
• Ability to make sound decisions and adapt quickly to changing priorities.
• Strong attention to detail and commitment to accuracy.
• Ability to work collaboratively with technicians, managers, and customers.
• Ability to work onsite.

Pay Details: $15.38 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy

Requirements

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.