Service Dispatcher

EMCOR Group Inc.; Aurora (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

EMCOR Group Inc. seeks a dedicated Service Dispatcher in Aurora, Illinois. The role involves managing customer service requests, scheduling technicians, and supporting billing processes. Ideal candidates will be organized, professional, and able to multitask efficiently. This position offers competitive hourly pay and a supportive work environment within a leading company.

Benefits

Competitive salary and benefits package

Qualifications

• Proficiency in computer usage above basic Microsoft Office and Windows skills.
• Experience with dispatching or scheduling.
• Ability to maintain organization and strong work ethic.

Responsibilities

• Responsible for scheduling, billing, and customer service.
• Enter service requests and provide estimated time of arrival.
• Assist sales team with scheduling technicians.

Skills

Computer proficiency

Multi-tasking

Professionalism

Tools

AS400 / TrueLine accounting system

Microsoft Office

Job description

Shambaugh & Son L.P., a wholly-owned indirect subsidiary of EMCOR Group, Inc., is a customer-driven, single-source, self-performing construction/engineering firm. We specialize in the Design-Build method of construction resulting in fast-track delivery of the project improvements to our customers. We are one of the largest specialty contractors in the U.S. and the only one with all eight M.E.P (Mechanical, Electrical, Process, Automation, Refrigeration, HVAC, Plumbing, and Fire Protection) design and installation capabilities in-house. We perform more than $1 billion of construction projects per year with over 3,000 employees throughout 50 states from our home office in Fort Wayne, Indiana.

Our success has been driven by our ability to attract and retain dedicated, knowledgeable and seasoned professionals to become part of the Shambaugh team, as we continue to build on our 95+ year Shambaugh success story.

At Shambaugh, we recognize people as our most important resource and it is our mission to produce the industry’s highest level of quality services and productivity on every project in order to develop repeat customers, maximize return on investment, and provide professional growth opportunities for people in the organization.

Job Description:

Shambaugh is looking for a Service Dispatcher to assist with the customer service, dispatching and administrative duties required to bill, receive, screen, record, prioritize, assign, and close customer requests for technical service support and inspections.

Essential Duties and Responsibilities:

• Responsible for Scheduling, Billing and Customer Relations.
• Utilize Accounting system to pull Work Order Numbers, Agreements, and run Job Costs.
• Utilize Building Reports, Inspection Software to schedule and deliver reports to customers electronically.
• Enter inspection reports online and communicate with fire department for customer compliance related inquiries
• Receive customer requests for service in a professional manner, obtaining needed information to dispatch the calls efficiently.
• Enter service request information in the service system while customer is on the phone and provide reasonable estimated time of arrival (i.e. morning or afternoon)
• Assist sales team with scheduling technicians and communicating assigned jobs to technicians.
• Balance monthly credit card statement.
• Reassign work as needed to manage customer’s expectations, making judgements based on current workloads and priorities.
• Follow the company endorsed business process and best practices for dispatch and make recommendations on dispatch system/process improvements.
• Validate technicians debrief information on service tickets and perform invoicing transactions daily/weekly. All completed service requests should be debriefed/invoiced within one week of the service date.
• Process approved quotes, schedule manpower, and work with customer to the completion of projects.
• Assist with processing payroll – approve timesheets and send to payroll.
• Check for accuracy including job numbers, customer signature, description of work, and vacation time.
• Maintain document retention strategy for retaining hard and electronic copies of service acknowledgements, work orders, and inspection reports.
• Always maintain confidentiality of customer and employer information.
• Dispatch Service Partners / Sub Contractors as needed.
• Perform other duties as directed.

Qualifications:

• This position requires a proficiency in computer usage above basic Microsoft Office & Windows Skills.
• Experience with AS400 / TrueLine accounting system a plus.
• Must be able to retain training in an organized fashion to be successful.
• Dispatching or scheduling experience with Technicians, Project Managers, etc.
• Proven experience in multi-tasking and doing several difficult tasks at once – incoming calls, scheduling, internal personnel, emails, tracking down information, etc.
• Must be organized, self-motivated and a strong work ethic
• Professionalism in email and over the phone
• Regular and reliable attendance, including the ability to work extended hours and weekends as required

Pay Range: $25 - $28 per hour

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal process -- it is probably fraudulent.

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.