Service Dispatcher

Crown Equipment Corporation; Aurora (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Crown Equipment Corporation seeks a Service Dispatcher to manage scheduling and dispatching of service repairs. This role involves coordinating technician assignments, handling service requests, and ensuring maintenance tasks are completed timely. Candidates should possess strong communication and organizational skills with a high school diploma and experience in Microsoft Office.

Benefits

Competitive wages

Health/Dental/Vision/Prescription Drug Plan

401K Retirement Savings Plan with matching

Paid Holidays

Paid Vacation

Tuition Reimbursement up to $5,250

Qualifications

• High school diploma or equivalent required.
• Experience with Microsoft Office a must.
• Strong communication, organizational, and multitasking skills essential.

Responsibilities

• Schedule service repairs and dispatch technicians to customer locations.
• Receive service requests and enter information into the computer.
• Coordinate services with outside vendors for maintenance.

Skills

Excellent phone skills

Good communication skills

Organizational skills

Math skills

Computer skills

Leadership skills

Technical experience

Ability to multitask

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

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Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

SERVICE DISPATCHER

Responsibilities:

• Schedule service repairs and dispatch field service technicians to customer locations for service based on location, skill level of the technicians, and facility response guidelines.
• Schedule and dispatch planned maintenance to ensure timely completion.
• Receive service requests from customers and coworkers. Enter information into the computer. Assist with paperwork and prepare reports.
• May handle registering service vans, scheduling maintenance for the rental fleet, scheduling delivery trucks, and coordination of services with outside vendors.

Qualifications:

• High school diploma or equivalent
• Excellent phone skills
• Good communication, organizational, math and computer skills
• Experience with Microsoft Office
• Leadership skills, technical experience and knowledge a plus
• Ability to multitask

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

Compensation and Benefits:

Crown offers an excellent wage and benefits package for full-time employees. Current benefits being offered include:

• Competitive Wages. The anticipated starting pay range for the position is$30.00to $35.00,but is commensurate with skills andrelated experience,
• Health/Dental/Vision/Prescription Drug Plan with a company contribution to each,
• Health Savings Accounts and Flexible Spending Accounts,
• 401K Retirement Savings Plan:Crown matches 100% of the first 4% of your eligible pay you contribute to the plan.You are always 100% vested in the company matching contributions.
• Company paid Life and Disability Benefits as well as optional supplemental term life insurance offerings,
• 9 Paid Holidays,
• Paid Vacation accrued at a rate based on length of service and position,
• 48 Hour of Paid Sick Leave,
• Birthday Pay for Non-Exempt employees,
• Tuition Reimbursement up to $5,250 per calendar year,
• and much more.

EOE Veterans/Disabilities

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