Dispatcher - Customer Service Representative - Aurora, CO

ARS; Aurora (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

ARS, the nation’s largest provider of HVAC, plumbing, and electrical services, seeks a Dispatch Coordinator to ensure efficient service technician dispatching. The role requires strong communication, local knowledge, and scheduling proficiency. Enjoy weekly pay, insurance options after 31 days, and opportunities for growth within the company.

Benefits

Weekly pay via direct deposit

Paid training and onboarding

Insurance available after 31 days

Low-cost medical (as low as $5/week)

Dental, vision, HSA/FSA

401(k) with company match

13 days PTO + 8 paid holidays

Company-paid life insurance

Clean office environment with strong team culture

Career growth within a national service network

Qualifications

• Prior dispatch, scheduling, or call center experience.
• Flexibility to work assigned shifts and weekend rotations.
• Must pass background check and drug screening.

Responsibilities

• Ensure service technicians are dispatched efficiently.
• Manage call flow and coordinate scheduling.
• Guide field teams throughout the day.

Skills

Communication

Local area knowledge

Scheduling

Proficiency in Microsoft Office

Job description

Overview

Pay: $20 - $24 per hourSchedule: Rotating weekly shifts of Monday – Friday from 1pm - 9pm and then Monday-Tuesday & Thursday - Saturday from 1pm - 9pmFull-time, year-round work

Join ARS, the nation’s largest provider of residential HVAC, plumbing, and electrical services with 7,000+ team members and over 45 years of experience.

What We Offer:

• Weekly pay via direct deposit

• Paid training and onboarding

• Insurance available after 31 days

• Low-cost medical (as low as $5/week)

• Dental, vision, HSA/FSA

• 401(k) with company match

• 13 days PTO + 8 paid holidays

• Company-paid life insurance

• Clean office environment with strong team culture

• Career growth within a national service network

Responsibilities

Ensure service technicians are dispatched efficiently and customer needs are met promptly. Manage call flow from our service platform, coordinate scheduling, and guide field teams throughout the day. Strong communication and local area knowledge are key to success in this role.

Qualifications

What You Need:

• Prior dispatch, scheduling, or call center experience

• Proficiency in Microsoft Office and multi-line phone systems

• Familiarity with local geography to support route planning

• Must report daily to the office (not a remote position)

• Flexibility to work assigned shifts and weekend rotations as needed

• Must pass background check and drug screening

Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws. Privacy policy available upon request.