Weekend Dispatcher

ServiceMaster Clean of Fraser Valley; Village of Farmingdale (NY); Remote; USD 10,000 - 60,000; Part time

Job summary

Une entreprise de services de plomberie recherche un Dispatcher à temps partiel pour le week-end. Le candidat idéal gérera les appels entrants, programmera les techniciens et assurera un service client de qualité. Ce poste est idéal pour une personne organisée, autonome et communicative, vivant à New York.

Benefits

401(k)

Bonus based on performance

Health insurance

Opportunity for advancement

Training & development

Vision insurance

Qualifications

• Expérience préalable en dispatching, service à la clientèle ou administration souhaitable.
• Expérience dans le secteur de la plomberie ou des métiers est un plus.
• Capacité à travailler de manière autonome avec une supervision minimale.

Responsibilities

• Répondre aux appels entrants des clients concernant les besoins en services de plomberie.
• Programmer et dispatcher les techniciens selon l'urgence, la localisation et la disponibilité.
• Tenir une communication claire et ponctuelle avec les techniciens de service.

Skills

Communication

Problem Solving

Tools

Dispatch software

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance

Job Summary:
We are seeking a reliable and organized Part-Time Weekend Dispatcher to coordinate service calls for our plumbing technicians. The ideal candidate is a strong communicator who can multitask, manage schedules efficiently, and provide excellent customer service to ensure timely and effective responses to plumbing emergencies.

Key Responsibilities:

• Answering inbound calls from customers regarding plumbing service needs
• Scheduling and dispatching technicians based on urgency, location, and availability
• Maintaining clear and timely communication with on-call technicians
• Updating service orders and customer records in dispatch software

Qualifications:

• Previous dispatching, customer service, or administrative experience preferred
• Plumbing or trades industry experience a plus
• Strong communication (verbal, written and listening) and problem-solving skills
• Comfortable using scheduling and dispatching software (or willing to learn)
• Reliable, punctual, and able to work independently with minimal supervision
• Strong and reliable internet connection
• Working laptop/computer

Other considerations: **Must live in NY**

Compensation: Commission only - $25 per booked, scheduled and completed jobs. Opportunity for growth, additional hours and part-time benefits.

Reasonable expectation is $250-$500 (10-20 booked calls) per weekend.

This is a remote position.