CSR Dispatcher for HVAC/Plumbing Companies 7AM-1PM CST

ZipRecruiter; Fort Worth (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading support service provider is seeking a Virtual CSR Dispatcher to join their team. This role, based in Texas, focuses on providing exceptional customer service through phone communication and appointment management. The position requires strong multitasking skills, a reliable work environment, and a commitment to professionalism. Ideal candidates have at least 2 years of experience in customer service and possess the necessary technology for remote work.

Benefits

Health Benefits

Flexible Work Hours

Qualifications

• Minimum 2 years of customer service experience.
• Type at least 40 WPM.
• Must reside within Texas DFW area.

Responsibilities

• Provide excellent first impressions over the phone.
• Answer inbound calls and make outbound calls for appointments.
• Communicate effectively with clients and team members.

Skills

Customer Service Skills

Multitasking

Communication Skills

Attention to Detail

Professionalism

Tools

Desktop or Laptop with Webcam

Windows or Mac OS

Direct Connection to Router

Job description

Job Description

Salary: Hourly

MUST LIVE IN THE DALLAS/FORT WORTH AREA FOR IN-PERSON TRAINING & MEETINGS!!

If your true calling is to make other people's day, we want to hear from you! Every day, we are committed to fighting impersonal service and automated voice systems. We aim to help our small business customers grow and make the world a better place!

What is a Virtual CSR Dispatcher?

Our team of virtual CSRs work remotely from their homes and our headquarters in Fort Worth, Texas (Clearfork Area). Our technology allows us to extend our clients' teams virtually and impact their business positively daily. If you're a fast typer and excel at multitasking, read on.

As a Virtual CSR with Annie Admin, you will:

• Provide excellent first impressions over the phone for our clients' customers.
• Answer inbound calls from homeowners across America seeking repair appointments.
• Make outbound calls to confirm appointments and follow up on previous jobs.
• Communicate effectively with clients and team members using various software.

Your Work DNA

1. Maintain composure and positivity under pressure, managing multiple tasks reliably and adaptably.
2. Follow instructions diligently, yet adapt as needed, representing our customers professionally.
3. Anticipate customer needs and pay attention to details, providing exceptional service.
4. Communicate clearly and concisely in writing, capturing the message's spirit accurately.
5. Be a dependable team player committed to your role and responsibilities.
6. Exhibit professionalism and emotional intelligence in all interactions.

Your Experience / Lifestyle

• Minimum 2 years of customer service experience; administrative experience is a plus.
• Have a desktop computer with video/sound functionality, wired noise-canceling headset, Ethernet connection, and high-speed internet.
• Dedicated, quiet home office space with no background noise.
• Type at least 40 WPM.
• Available to work Monday through Saturday, including some Saturdays, from home and occasionally from our Fort Worth office.
• Strong communication skills, proper grammar, and professionalism across phone, email, and text.
• Ability to multitask in a fast-paced, tech-rich environment handling high volumes of requests.
• Reliable attendance with a predictable schedule.
• Ability to work independently and as part of a team; mentoring experience is a plus.
• Must reside within Texas DFW area during employment due to in-person meeting requirements.

TECH REQUIREMENTS:

• Desktop or laptop with webcam, speakers, and a second monitor.
• Windows or Mac OS.
• 8GB RAM or more.
• Direct connection to a router accessible from your workspace.

COMPENSATION:

$15 per hour + benefits.

Working Conditions

This position requires a dependable shift Monday through Saturday, sitting or standing at a computer for extended periods, and interacting with a diverse population via phone or computer. Travel between team locations or off-site events may occur.

Annie Admin is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, disability, veteran status, or other protected status. We support and encourage diversity!