HVAC Service Dispatcher

ZipRecruiter; San Antonio (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading HVAC company in Blanco County seeks an HVAC Service Dispatcher to manage service calls and schedules in a fully remote role. The ideal candidate will possess strong organizational skills and a commitment to customer service, with a proven track record in dispatching. This role offers a comprehensive benefits package and a supportive, team-focused culture.

Benefits

Comprehensive Benefits Package, including Medical and Dental Insurance

Paid Time Off, including paid holidays and vacation days

Supportive, Team-Focused Culture

Work from home

Qualifications

• 3+ years of dispatching experience, preferably in HVAC or related field.
• Proficiency in scheduling software or CRM systems.
• Strong communication skills required.

Responsibilities

• Coordinate technicians and manage the service schedule.
• Deliver exceptional customer service to residential customers.
• Act as the first point of contact for scheduling HVAC service requests.

Skills

Communication

Organization

Time Management

Education

High school diploma or equivalent

Tools

Service Titan

MS Office

Job description

Job DescriptionJob Description

HVAC Service Dispatcher-Apache Air & Heat

We are a trusted leader in HVAC solutions, proudly serving the Blanco County and surrounding areas. With a strong commitment to excellence and customer satisfaction, we have been recognized as the Best Air Conditioning & Heating provider in Blanco County for three consecutive years.

As a remote HVAC Service Dispatcher, you'll be the key to keeping things running smoothly. You'll manage HVAC service calls, schedule technicians, and ensure our customers receive timely, efficient service. We are seeking a proactive, organized individual who can prioritize tasks and communicate clearly in a fast-paced environment, while delivering exceptional customer experiences.

Why Choose Apache Air and Heat?

• Supportive, Team-Focused Culture: Enjoy a relaxed atmosphere, family-style work environment
• 100% Remote Position: We provide you with the tools to be successful-no commute, just a great job from the comfort of your home!
• Comprehensive Benefits Package: Including Medical and Dental Insurance
• Paid Time Off: Achieve work-life balance with paid holidays, paid time vacation and personal days
• Engaged & Appreciative Customers: Build relationships with an established customer base that values high-quality service
• Growth & Stability: Long-term career opportunities with a leadership team invested in your success

To learn more about us, visit our website: https://apacheairandheat.com/

Position Summary: As a Service Dispatcher, you will be the first point of contact for scheduling HVAC service requests. Your responsibilities include coordinating technicians, managing the service schedule, and delivering exceptional customer service. Your role will directly impact our ability to provide top-quality heating and cooling solutions to our residential customers.

Pay Range: $21 - $26 per hour, depending on experience

Work Hours: Monday to Friday, 8:00am - 5:00pm

Required Qualifications:

• 3+ years of dispatching experience, preferably in HVAC or related field
• 3+ years of experience using Service Titan
• High school diploma or equivalent
• Strong communication skills
• Ability to work in a fast-paced environment
• Proficiency with scheduling software or CRM systems
• Proficiency in MS Office

** Please no calls or walk-ins. All candidates must apply online**