Service Dispatcher

Armstrong Air & Heating, Inc.; Dallas (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company in HVACR services seeks a Service Dispatcher to enhance the efficiency of its Service Department. The role involves supervising technicians, scheduling service jobs, and ensuring customer satisfaction in a dynamic environment. Ideal candidates will have strong leadership and communication skills, along with a solid understanding of HVACR systems.

Benefits

Dental insurance

Health insurance

Paid time off

Training & development

Tuition assistance

Vision insurance

Opportunity for advancement

Paid Training

Year-Round Work

Qualifications

• Proven supervisory experience in customer service.
• Ability to negotiate with suppliers.
• Excellent communication for diverse groups.

Responsibilities

• Assist Service Manager in planning and coordinating resources.
• Train technicians in customer service and sales techniques.
• Manage accounts receivable and oversee credit limits.

Skills

Supervisory experience

Excellent communication skills

Basic HVACR knowledge

Negotiation skills

Job description

Benefits:

• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance

The Service Dispatcher reports to the Service Manager and is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Service Manager in achieving the applicable sections of the corporate strategic plan.

Additional Benefits:

• Paid Training
• Paid Time Off
• Health, Dental, Vision, Life and AFLAC Benefits Available
• Year-Round Work

Initiative, integrity, organizational, and supervisory skills are essential for achieving departmental and corporate goals. Job-related contact occurs with various demographic groups, primarily with Armstrong Air & Heating, Inc. service technicians, suppliers, and customers. Representative duties include:

• Assisting the Service Manager in planning, organizing, and coordinating department resources and goals.
• Scheduling service jobs considering job complexity and technician capabilities.
• Training technicians in customer service, non-technical procedures, and sales techniques.
• Managing accounts receivable, negotiating credit, and overseeing open accounts exceeding credit limits.
• Coordinating scheduling with the Installation Manager.
• Supporting all facets of the Service Department's goals in cooperation with other managers.
• Resolving customer complaints efficiently and reporting incidents to the Service Manager.
• Collaborating with suppliers on parts issues and reporting significant problems.
• Performing staff duties as directed by the Service Manager.

Job Qualifications:

• Proven supervisory experience in customer service, preferably in HVACR contracting or building services.
• Ability to negotiate with suppliers for timely and cost-effective procurement.
• Excellent communication skills for working with diverse groups, including hearing-impaired customers.
• Basic HVACR knowledge to support technicians and provide advice.
• Knowledge of HVACR terminology, training, job-costing, marketing, and sales.
• Willingness to work non-standard hours, including being on-call for emergencies and hearing-impaired customer calls.
• Ability to serve as acting Service Manager in their absence.
• Physical ability to meet with customers onsite and demonstrate commitment to customer service.
• Skills in selling service jobs and contracts face-to-face, via letter, and on the phone.
• Understanding of applicable laws and regulations in the HVACR industry.
• Support technicians during after-hours calls.
• Current (state) driver’s license.