Automotive Service Lane Manager / Dispatcher

New Bern Auto Group; New Bern (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

New Bern Auto Group is looking for an Automotive Service Lane Manager / Dispatcher to ensure smooth operations within the Service Lane. This role involves dispatching work to technicians, handling customer concerns, and maintaining high customer satisfaction. The ideal candidate will have relevant experience in service advising and a strong customer service focus, along with a driver's license.

Benefits

Medical, Dental, Vision, Life

401k

Ongoing training and education through manufacturer and management

Family-oriented, friendly work environment

Employee vehicle purchase and service discounts

Qualifications

• Experience in Service Advising and being a Top Performer.
• Strong focus on providing excellent customer service.
• Driver's License required.

Responsibilities

• Ensuring processes are followed in the Service Lane.
• Dispatching Repair Orders to the appropriate Technicians.
• Maintaining a high Customer Service Index (CSI) rating.

Skills

Customer Service

Motivated

Enthusiastic

Job description

New Bern Auto Group is seeking a Automotive Service Lane Manager / Dispatcher

Description

The Lane Manager / Dispatcher is essential in ensuring processes are followed in the Service Lane and work is being distributed to the proper technicians.

Responsibilities

• Ensuring Processes are being followed in the Service Lane
• Dispatching Repair Orders to the appropriate Technicians
• Handling Customer Concerns
• Conducting Weekly Advisor Reviews
• Leading Meetings
• Active involvement in T.O.'s to provide a fresh perspective and presentation to customers.
• Closing Repair Orders
• Assist customers in servicing, repairing and explaining each service need.
• Filling in at the desk when needed
• Understanding customers' requirements and concerns; matching requirements and concerns to various service options.
• Keeps abreast of new products, features, accessories and attend product training as required.
• Assisting in Hiring
• Monitoring Usage of Systems
• Creating & achieving goals, for Effective Labor Rate, ASR percentages, Hours Per RO, Xtime Utilization Uveye, Rapid Recon etc.
• Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.

Qualifications

• Experience in Service Advising and being a Top Performer
• Strong focus on providing excellent customer service
• Motivated and Enthusiastic
• Driver's License
• Background Screening

What We Offer:

• Medical, Dental, Vision, Life
• 401k
• Ongoing training and education through the manufacturer and management team
• Family-oriented and genuinely friendly work environment
• Employee vehicle purchase and service discounts

No phone calls. Please submit qualifications online.