Service Dispatch & Technician Support Leader

Briggs Industrial Solutions; Orlando (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

ESOP

401(k)

Tuition reimbursement

Health benefits

Paid holidays

Job summary

Briggs Industrial Solutions in Orlando, FL seeks an experienced Service Dispatch Coordinator to coordinate and dispatch technicians based on certifications and customer needs. You will monitor work orders, maintenance activities, and invoicing to keep service operations moving efficiently.

Strong communication, organization, and multitasking skills are essential, along with proficiency in Microsoft Word, Excel, and PowerPoint.

Qualifications

• 5+ years of customer service or dispatch experience.
• Experience coordinating technicians and service teams.
• Strong communication and organizational skills.
• Proficient with MS Office and basic data entry.

Responsibilities

• Coordinate and dispatch technicians based on certifications, skills, and customer needs.
• Monitor productivity, work orders, and billing to keep service moving.
• Collaborate with internal teams to resolve issues and drive a smooth customer experience.
• Maintain accurate service information and respond promptly to inquiries.

Skills

Customer service

Communication

Organization

Multitasking

Attention to detail

Microsoft Word

Excel

PowerPoint

Tools

Dispatch software

MS Office tools

Service management system

Job description

Briggs Industrial Solutions in Orlando, FL seeks an experienced Service Dispatch Coordinator to coordinate and dispatch technicians based on certifications and customer needs. You will monitor work orders, maintenance activities, and invoicing to keep service operations moving efficiently.

Strong communication, organization, and multitasking skills are essential, along with proficiency in Microsoft Word, Excel, and PowerPoint.