Service Dispatch & Advisor for Technician Coordination

Sammons Industrial, LLC; Orlando (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

ESOP

401(k)

Tuition Reimbursement

Health & Wellness Benefits

Paid Holidays & Time Off

Tools & PPE

Job summary

Sammons Industrial, LLC in Orlando, FL is seeking a Service Advisor/Technician Dispatch to coordinate dispatch of technicians, manage schedules, and ensure accurate service records. You will support technicians and collaborate with multiple teams to deliver a smooth customer experience.

Ideal candidates bring 5+ years in customer service or dispatch, strong communication, and excellent organizational skills to thrive in a fast-paced environment.

Qualifications

• 5+ years of customer service, technician dispatch, operations, or similar experience.
• Strong customer service and communication skills in a fast-paced environment.
• Excellent organization and multitasking abilities; work independently with urgency and accuracy.

Responsibilities

• Coordinate and dispatch technicians based on certifications, skills, and customer needs; keep customers informed on schedules and progress.
• Monitor technician productivity, work orders, maintenance agreements, and invoicing to keep operations moving.
• Collaborate with technicians, Service leadership, Sales, Rental, Parts, and Finance to solve problems and improve service quality.
• Maintain accurate service information and documentation; support quotes and respond promptly to inquiries.

Skills

Customer service

Dispatch coordination

Communication

Organization

Multitasking

MS Office

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Sammons Industrial, LLC in Orlando, FL is seeking a Service Advisor/Technician Dispatch to coordinate dispatch of technicians, manage schedules, and ensure accurate service records. You will support technicians and collaborate with multiple teams to deliver a smooth customer experience.

Ideal candidates bring 5+ years in customer service or dispatch, strong communication, and excellent organizational skills to thrive in a fast-paced environment.