Service Dispatch & Customer Care Specialist

Briggs Equipment; Tampa (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k)

Educational Assistance

EAP

ESOP

Hands On and Virtual Training

Paid Holidays

Paid Time Off

Job summary

Briggs Industrial Solutions in Tampa is seeking a Customer Service Advisor to bridge between service teams and customers, providing day-to-day oversight, scheduling, and support to the Service Department to uphold Briggs standards.

The role emphasizes exceptional customer service, clear communication, and the ability to multitask in a fast-paced environment while coordinating with technicians, sales, and accounting.

Qualifications

• Excellent customer service and multi-tasking skills.
• Strong communication skills between technicians and customers.
• High attention to detail including precise data entry.
• Ability to work with a high sense of urgency in a dynamic environment.
• Thorough knowledge of service operations processes and reports.
• Proficient in MS Office applications.

Responsibilities

• Actively create and maintain a positive, professional experience for customers and internal teams.
• Dispatch, assign and monitor technicians for service calls per policy and skillset.
• Monitor technician productivity using the business system tools.
• Verify unit information and repair descriptions to order parts efficiently.
• Communicate with customers about quotations, delays, and service progress.
• Issue purchase orders and support invoicing and accounts payable.
• Ensure end-to-end execution of maintenance services and reporting for accounts.
• Verify vehicle maintenance schedules to keep the service fleet operational.

Skills

Customer service

Communication

Attention to detail

Urgency management

Systems knowledge

MS Office

Education

High school diploma

Technical/college degree preferred

Tools

MS Office

Job description

Briggs Industrial Solutions in Tampa is seeking a Customer Service Advisor to bridge between service teams and customers, providing day-to-day oversight, scheduling, and support to the Service Department to uphold Briggs standards.

The role emphasizes exceptional customer service, clear communication, and the ability to multitask in a fast-paced environment while coordinating with technicians, sales, and accounting.