Service Dispatch Specialist - Career Growth & Full Benefits
West Allis Heating
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Descrizione del lavoro
West Allis Heating is seeking an experienced Dispatcher to elevate our customer service operations. You will convert calls into booked service appointments and coordinate with field techs to keep schedules tight. This role emphasizes accuracy, responsiveness, and brand promotion.
You will monitor urgent requests, perform data entry, and ensure clear communication with customers and technicians. We offer comprehensive benefits and growth opportunities; join a team that values training, a strong
Competenze
- Previous customer service experience
- Strong attention to details
Mansioni
- Convert incoming customer calls into booked service appointments.
- Knowledgeably prioritize calls according to importance and urgency
- Respond to customer requests, resolving issues and promoting the brand.
- Schedule appointments with clients using the right tech/right call guidelines
- Data entry into the computer system to track calls and client information as necessary
- Receive emergency and non-emergency calls and record significant information as necessary
- Monitor field technicians in order to effectively prioritize their schedules and use of time
Conoscenze
Descrizione del lavoro
West Allis Heating is seeking an experienced Dispatcher to elevate our customer service operations. You will convert calls into booked service appointments and coordinate with field techs to keep schedules tight. This role emphasizes accuracy, responsiveness, and brand promotion.
You will monitor urgent requests, perform data entry, and ensure clear communication with customers and technicians. We offer comprehensive benefits and growth opportunities; join a team that values training, a strong
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