Customer Dispatch Specialist — Scheduling & Growth

West Allis Heating, Cooling, Plumbing & Electrical; Milwaukee (WI); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical, Prescription, Dental, Vision

Disability & Term Life Insurance

Matching 401k benefits

On-going training & development

Paid Holidays

Paid Time Off (PTO)

Job summary

West Allis Heating, Cooling, Plumbing & Electrical in Milwaukee is seeking an experienced Dispatcher. The role involves converting customer calls into service appointments, prioritizing calls, and scheduling accordingly. Candidates should have a background in customer service and attention to detail.

Join a team that values ongoing training and offers full benefits including medical, 401k match, and PTO. If you're looking for a rewarding, long-term career, apply today!

Qualifications

• Previous customer service experience is essential.
• Strong attention to details is required.

Responsibilities

• Convert incoming customer calls into booked service appointments.
• Prioritize calls according to importance and urgency.
• Respond to customer requests, resolving issues and promoting the brand.
• Schedule appointments with clients using the appropriate software.
• Data entry to track calls and client information.
• Monitor field technicians' schedules.

Skills

Customer service experience

Strong attention to details

Job description

West Allis Heating, Cooling, Plumbing & Electrical in Milwaukee is seeking an experienced Dispatcher. The role involves converting customer calls into service appointments, prioritizing calls, and scheduling accordingly. Candidates should have a background in customer service and attention to detail.

Join a team that values ongoing training and offers full benefits including medical, 401k match, and PTO. If you're looking for a rewarding, long-term career, apply today!