Dispatcher

West Allis Heating, Cooling, Plumbing & Electrical; Milwaukee (WI); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical, Prescription, Dental, Vision

Disability & Term Life Insurance

Matching 401k benefits

On-going training & development

Paid Holidays

Paid Time Off (PTO)

Job summary

West Allis Heating, Cooling, Plumbing & Electrical in Milwaukee is seeking an experienced Dispatcher. The role involves converting customer calls into service appointments, prioritizing calls, and scheduling accordingly. Candidates should have a background in customer service and attention to detail.

Join a team that values ongoing training and offers full benefits including medical, 401k match, and PTO. If you're looking for a rewarding, long-term career, apply today!

Qualifications

• Previous customer service experience is essential.
• Strong attention to details is required.

Responsibilities

• Convert incoming customer calls into booked service appointments.
• Prioritize calls according to importance and urgency.
• Respond to customer requests, resolving issues and promoting the brand.
• Schedule appointments with clients using the appropriate software.
• Data entry to track calls and client information.
• Monitor field technicians' schedules.

Skills

Customer service experience

Strong attention to details

Job description

Overview

Looking to TRADE up from a job to a career? West Allis is looking for an experienced Dispatcher.

Why join THIS team?

• Medical, Prescription, Dental, Vision
• Disability & Term Life Insurance
• Matching 401k benefits
• On-going training & development, & growth opportunities
• Paid Holidays
• Paid Time Off (PTO)

What you will do:

• Convert incoming customer calls into booked service appointments.
• Knowledgeably prioritize calls according to importance and urgency
• Respond to customer requests, resolving issues and promoting the brand.
• Schedule appointments with clients using the right tech/right call guidelines
• Data entry into the computer system to track calls and client information as necessary
• Receive emergency and non-emergency calls and record significant information as necessary
• Knowledgeably prioritize calls according to importance and urgency
• Monitor field technicians in order to effectively prioritize their schedules and use of time

What you bring:

• Previous customer service experience
• Strong attention to details

Schedule

• Tuesday-Saturday
  • Tues-Fri, 9am-6pm
  • Saturdays, 7am-4pm

Who WE Are:

We prioritize our employeesand welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match. With no salary cap, your effort determines your paycheck!

If this sounds like something you would like to join for a long-term career move, apply today!