Home Service Dispatcher | Growth & Great Benefits

Yourairexperts; West Chester (Chester County); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Competitive Pay

Medical Insurance

Health Savings Account

Life and AD&D Insurance

Long-Term Disability

Short-Term Disability

Voluntary Life Insurance

Critical Illness & Accident Insurance

401(k) with company match

Paid Training & Certifications

Paid Time Off & Holidays

Employee Discounts

Career Growth Opportunities

Job summary

Signature Plumbing, Heating & Air Conditioning in West Chester, PA is seeking a full-time Home Service Dispatcher. The role requires dispatching calls, scheduling service visits, and maintaining accurate client records while delivering exceptional service to a loyal customer base.

Ideal candidates have 2+ years in dispatching, familiarity with ServiceTitan, and strong communication skills. The company offers competitive pay, health coverage options, a 401(k) plan, and growth opportunities within

Qualifications

• 2+ years of dispatching experience (required)
• 1+ year of ServiceTitan experience (preferred)
• Strong communication and customer service skills
• Positive attitude and strong work ethic
• Detail-oriented with excellent multitasking abilities
• Proficiency in computer applications, especially Excel
• Ability to pass a drug screening and background check
• Reliable commute to West Chester, PA 19382 (required)
• Available to work Monday - Friday 8AM-5PM with Saturday rotation.

Responsibilities

• Answer and manage incoming calls in a professional manner
• Assist with scheduling and dispatching service calls efficiently
• Monitor and organize the dispatch board
• Review, resolve, and close service tickets
• Pre-call customers and coordinate service requests
• Address any open or incomplete tickets from the previous day
• Report field-related issues to the Service Manager
• Maintain accurate customer records and documentation
• Follow company communication procedures and policies
• Provide exceptional customer service and go the extra mile to engage clients

Skills

Strong communication

Customer service

Detail-oriented

Multitasking

Tools

ServiceTitan

Excel

Job description

Signature Plumbing, Heating & Air Conditioning in West Chester, PA is seeking a full-time Home Service Dispatcher. The role requires dispatching calls, scheduling service visits, and maintaining accurate client records while delivering exceptional service to a loyal customer base.

Ideal candidates have 2+ years in dispatching, familiarity with ServiceTitan, and strong communication skills. The company offers competitive pay, health coverage options, a 401(k) plan, and growth opportunities within