Dispatcher

West Allis Heating; United States; In loco; USD 21.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Prescription, Dental, Vision

Disability & Term Life Insurance

Matching 401k benefits

Paid Holidays

Paid Time Off (PTO)

On-going training & development, &增长机会

Descrizione del lavoro

West Allis Heating is seeking an experienced Dispatcher to elevate our customer service operations. You will convert calls into booked service appointments and coordinate with field techs to keep schedules tight. This role emphasizes accuracy, responsiveness, and brand promotion.

You will monitor urgent requests, perform data entry, and ensure clear communication with customers and technicians. We offer comprehensive benefits and growth opportunities; join a team that values training, a strong

Competenze

• Previous customer service experience
• Strong attention to details

Mansioni

• Convert incoming customer calls into booked service appointments.
• Knowledgeably prioritize calls according to importance and urgency
• Respond to customer requests, resolving issues and promoting the brand.
• Schedule appointments with clients using the right tech/right call guidelines
• Data entry into the computer system to track calls and client information as necessary
• Receive emergency and non-emergency calls and record significant information as necessary
• Monitor field technicians in order to effectively prioritize their schedules and use of time

Conoscenze

Previous customer service

Attention to detail

Descrizione del lavoro

Overview

Looking to TRADE up from a job to a career? West Allis is looking for an experienced Dispatcher.

Why join THIS team?

• Medical, Prescription, Dental, Vision
• Disability & Term Life Insurance
• Matching 401k benefits
• On-going training & development, & growth opportunities
• Paid Holidays
• Paid Time Off (PTO)

What you will do:

• Convert incoming customer calls into booked service appointments.
• Knowledgeably prioritize calls according to importance and urgency
• Respond to customer requests, resolving issues and promoting the brand.
• Schedule appointments with clients using the right tech/right call guidelines
• Data entry into the computer system to track calls and client information as necessary
• Receive emergency and non-emergency calls and record significant information as necessary
• Knowledgeably prioritize calls according to importance and urgency
• Monitor field technicians in order to effectively prioritize their schedules and use of time

What you bring:

• Previous customer service experience
• Strong attention to details

Schedule

• Tuesday-Saturday
  • Tues-Fri, 9am-6pm
  • Saturdays, 7am-4pm

Who WE Are:

We prioritize our employeesand welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match. With no salary cap, your effort determines your paycheck!