Dispatcher - Home Services (HVAC/Plumbing) with Growth & Benefits

C&C Myers Heating, Cooling & Plumbing; Wando (SC); In loco; USD 42.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

Weekly pay

Medical benefits

Dental benefits

Vision benefits

401(k) with company match

IRA options

Paid holidays

PTO from day one

Paid parental leave

Paid training and development

Employee referral bonus

Career advancement opportunities

Birthday off

Descrizione del lavoro

C&C Myers Heating, Cooling, Plumbing & Electric is seeking a motivated Dispatcher to coordinate service appointments and manage technician schedules. You will act as the main liaison between customers and field teams, ensuring timely responses and efficient daily operations.

The role requires dispatching and customer service experience, proficiency with Microsoft Office, and strong communication skills.

Competenze

• Minimum of 2 years of dispatching experience.
• Minimum of 2 years of customer service experience.
• Proficiency with Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Strong organizational, time management, and multitasking abilities.

Mansioni

• Schedule and dispatch technicians to service calls, maintenance appointments, and emergency repairs.
• Prioritize service requests based on urgency, technician availability, skill set, and geographic location.
• Monitor technician schedules and adjust to maximize efficiency and productivity.
• Respond to customer inquiries and service requests via phone and email.
• Provide customers with availability, ETA, and delays or changes.
• Follow up after service to ensure satisfaction and address concerns.
• Enter and update information in dispatch and customer management systems.
• Generate and distribute service performance and productivity reports.

Conoscenze

Dispatching experience

Customer service

Microsoft Office

Verbal and written communication

Organizational and multitasking

Problem solving under pressure

Attention to detail

Team collaboration

Charleston service area familiarity

Shift flexibility (nights/weekends)

Strumenti

ServiceTitan

FieldEdge

Scheduling software

Descrizione del lavoro

C&C Myers Heating, Cooling, Plumbing & Electric is seeking a motivated Dispatcher to coordinate service appointments and manage technician schedules. You will act as the main liaison between customers and field teams, ensuring timely responses and efficient daily operations.

The role requires dispatching and customer service experience, proficiency with Microsoft Office, and strong communication skills.