Service Dispatch Specialist

Talentify; Powder Springs (GA); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Health Benefits

Voluntary Benefits

401(k) Retirement Savings

Paid Time-Off

Tuition reimbursement

Wellbeing programs

Job summary

Hussmann is seeking a Dispatch Coordinator to schedule and dispatch service technicians for routine maintenance and emergency repairs. You will be the central point of contact among customers, technicians, and internal teams to optimize schedules and meet service commitments.

Responsibilities include prioritizing calls, managing work orders, and providing timely updates while ensuring SLA compliance. The role requires strong communication, organization, and proficiency with dispatch systems and

Qualifications

• High school diploma or GED required; associate degree preferred.
• 0-5 years related experience or equivalent training.
• Strong communication and organizational skills essential.
• Proficiency in Microsoft Office Suite.
• Experience with dispatch systems or route optimization is a plus.

Responsibilities

• Schedule and dispatch service technicians to locations per customer requests and contracts.
• Prioritize calls, optimize schedules and routes to improve productivity and meet SLA targets.
• Maintain accurate work orders, technician status, and scheduling data in company systems.
• Communicate with customers and internal teams to address questions and issues.
• Monitor daily schedules and adjust in real time for emergencies or changes.
• Support branch profitability by reducing dispatch costs and improving technician utilization.

Skills

Time management

Communication

Customer focus

Organization

Decision making

Education

High school diploma/GED

Associates Degree preferred

Tools

MS Office

Dispatch systems

GPS/Route tools

Job description

Hussmann is seeking a Dispatch Coordinator to schedule and dispatch service technicians for routine maintenance and emergency repairs. You will be the central point of contact among customers, technicians, and internal teams to optimize schedules and meet service commitments.

Responsibilities include prioritizing calls, managing work orders, and providing timely updates while ensuring SLA compliance. The role requires strong communication, organization, and proficiency with dispatch systems and