HVAC Dispatch Coordinator

Sol Aire Air Conditioning; Sanford, Northern (FL, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Real career advancement opportunities

Ongoing training and development

Owner-led local company

Job summary

Sol Aire Air Conditioning in Sanford, FL seeks an organized Service Dispatch Coordinator to manage daily service operations. You will coordinate technicians, communicate with customers, and ensure timely parts and scheduling across the team.

The role emphasizes clear communication, strong organization, and the ability to adapt to changing priorities in a fast-paced environment. HVAC or service-industry experience is a plus.

Qualifications

• Strong communication and organizational skills.
• Ability to multitask and manage changing priorities.
• Attention to detail and follow-through.
• Experience communicating with customers, technicians, vendors, and management.
• HVAC, home-service, dispatch, or service-industry experience preferred.

Responsibilities

• Coordinate and dispatch technicians based on schedule, location, priority, and customer needs.
• Communicate with customers regarding appointments and updates.
• Maintain clear communication between technicians, office staff, and management.
• Order and track HVAC parts, equipment, and materials.
• Adjust schedules as calls and priorities change.
• Follow up on outstanding parts orders.
• Maintain accurate job notes and scheduling information.
• Provide updates on schedules and issues to management.
• Support the service team to ensure timely, professional service.

Skills

Communication

Organization

Multitasking

Attention to detail

Customer interaction

Scheduling

Job description

We are looking for an organized, dependable Service Dispatch Coordinator to help manage the day-to-day flow of our service operations. This position serves as a key point of communication between our customers, technicians, office staff, vendors, and management.

What You’ll Do

• Coordinate and dispatch technicians based on schedule, location, priority, and customer needs.
• Communicate with customers regarding appointments, scheduling updates, technician arrival times, and service needs.
• Maintain clear communication between technicians, office staff, and management throughout the workday.
• Order and track HVAC parts, equipment, filters, and other materials needed for service and installation jobs.
• Coordinate with technicians to make sure required parts and materials are available when needed.
• Adjust schedules and technician assignments as service calls, emergencies, and priorities change throughout the day.
• Follow up on outstanding parts orders, special-order items, and job-related materials.
• Assist with scheduling return visits and coordinating jobs that require additional parts or follow-up work.
• Maintain accurate job notes, scheduling information, and communication within the company’s service management system.
• Help identify and resolve scheduling, parts, and logistical issues before they affect the customer or technician.
• Provide management with updates regarding technician schedules, customer concerns, parts delays, and other operational issues.
• Support the overall office and service team to help ensure customers receive timely, professional service.

What We’re Looking For

• Strong communication and organizational skills.
• Ability to multitask and manage changing priorities in a fast-paced environment.
• Strong attention to detail and follow-through.
• Comfortable communicating with customers, technicians, vendors, and management.
• Ability to make sound scheduling and coordination decisions throughout the day.
• HVAC, home-service, dispatch, or service-industry experience is preferred.

What We Offer

• Real career advancement opportunities
• Ongoing training and development
• An owner-led local company

If you’re skilled, dependable, and ready to solve problems customers can count on, we want to hear from you.