Service & Dispatch Specialist

Crown Equipment Corporation; Plymouth (MI); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Health/Dental/Vision/Prescription

401K Plan

Paid Holidays

Paid Vacation

Tuition Reimbursement

Job summary

Crown Equipment Corporation in Plymouth, MI is seeking a Service Customer Care Representative / Dispatcher to handle incoming calls, dispatch technicians and manage daily workflow. This role supports customers and service teams to ensure timely, accurate service delivery.

The ideal candidate has strong communication, multitasking and computer skills, with a high school diploma or equivalent and less than 2 years of related experience.

Qualifications

• High school diploma or equivalent required.
• Excellent phone and communication skills preferred.
• Strong organizational, math and computer skills advantageous.
• Experience with Microsoft Office noted as a plus.

Responsibilities

• Process incoming calls from Crown customers and Service Technicians.
• Dispatch technicians and create daily work orders.
• Enter technician payroll hours and process parts/service billing.
• Maintain records and files and assist other departments as needed.

Skills

Phone skills

Communication

Organizational skills

Multitasking

Leadership

Computer skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Crown Equipment Corporation in Plymouth, MI is seeking a Service Customer Care Representative / Dispatcher to handle incoming calls, dispatch technicians and manage daily workflow. This role supports customers and service teams to ensure timely, accurate service delivery.

The ideal candidate has strong communication, multitasking and computer skills, with a high school diploma or equivalent and less than 2 years of related experience.