Service Customer Care Representative / Dispatcher

Crown Equipment Corporation; Plymouth (MI); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Health/Dental/Vision/Prescription

401K Plan

Paid Holidays

Paid Vacation

Tuition Reimbursement

Job summary

Crown Equipment Corporation in Plymouth, MI is seeking a Service Customer Care Representative / Dispatcher to handle incoming calls, dispatch technicians and manage daily workflow. This role supports customers and service teams to ensure timely, accurate service delivery.

The ideal candidate has strong communication, multitasking and computer skills, with a high school diploma or equivalent and less than 2 years of related experience.

Qualifications

• High school diploma or equivalent required.
• Excellent phone and communication skills preferred.
• Strong organizational, math and computer skills advantageous.
• Experience with Microsoft Office noted as a plus.

Responsibilities

• Process incoming calls from Crown customers and Service Technicians.
• Dispatch technicians and create daily work orders.
• Enter technician payroll hours and process parts/service billing.
• Maintain records and files and assist other departments as needed.

Skills

Phone skills

Communication

Organizational skills

Multitasking

Leadership

Computer skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Service Customer Care Representative / Dispatcher

Location: Plymouth, MI, US, 48170

Company Description

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

Job Posting External

Job Duties

• Process incoming calls from both Crown customers and Service Technicians
• Dispatch technicians
• Enter technician payroll hours
• Process parts and service billing
• Create daily work orders
• Maintain records and files
• Assist other departments as needed

Minimum Qualifications

• Less than 2 years related experience
• High school diploma or equivalent

Preferred Qualifications

• Excellent phone skills
• Good communication, organizational, math and computer skills
• Experience with Microsoft Office
• Leadership skills, technical experience and knowledge a plus
• Ability to multitask

Work Authorization

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Compensation and Benefits

• Health/Dental/Vision/Prescription Drug Plan
• Flexible Benefits Plan
• 401K Retirement Savings Plan
• Life and Disability Benefits
• Paid Parental Leave
• Paid Holidays
• Paid Vacation
• Tuition Reimbursement
• and much more

EOE Veterans/Disabilities

Job Segment:

Customer Service Representative, Dispatcher, Transportation, Warehouse, Customer Service, Operations, Manufacturing