Customer Care & Dispatch Specialist

Crown Equipment Corporation; Hayward (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401K Retirement Savings

Paid Holidays

Paid Vacation

Tuition Reimbursement

Life and Disability Benefits

Job summary

Crown Equipment Corporation is seeking a Customer Service Representative in Hayward, CA to handle inbound calls from customers and technicians, dispatch staff, and manage payroll hours. The role supports parts and service billing, daily work orders, and records management.

Ideal candidates will have excellent phone skills, strong communication, organizational, math and computer abilities, plus familiarity with Microsoft Office.

Qualifications

• Less than 2 years related experience
• High school diploma or equivalent

Responsibilities

• Process incoming calls from Crown customers and Service Technicians
• Dispatch technicians
• Enter technician payroll hours
• Process parts and service billing
• Create daily work orders
• Maintain records and files
• Assist other departments as needed

Skills

Excellent phone skills

Good communication

Organizational skills

Math skills

Computer skills

Leadership skills

multitask

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Crown Equipment Corporation is seeking a Customer Service Representative in Hayward, CA to handle inbound calls from customers and technicians, dispatch staff, and manage payroll hours. The role supports parts and service billing, daily work orders, and records management.

Ideal candidates will have excellent phone skills, strong communication, organizational, math and computer abilities, plus familiarity with Microsoft Office.