Service Dispatch & Scheduling Specialist

DH Pace Company, Inc.; Wichita (KS); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Comprehensive benefits package (health

Paid time off and holidays

401(k) with employer match

Job summary

DH Pace Company, Inc. is seeking a Department Coordinator in Wichita, KS to effectively coordinate field employees and ensure customer satisfaction. This role involves scheduling technicians, managing service tickets, and collaborating with the estimating team to provide quotes.

Strong communication and organizational skills are essential. The position focuses on dispatching, scheduling, and administrative duties to support field operations and billing processes, with opportunities to contribute

Qualifications

• Experience using Microsoft Office Suite.
• Experience in a dispatch or other high volume administration field is a plus.
• Must have excellent communication skills and focused on customer service.
• Must have good time management skills, be organized and the ability to multi-task.
• Represent the company in a professional manner.

Responsibilities

• Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing.
• Ensuring customer COD payments are collected prior to job completion.
• Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets.
• Run, review and manage department reports to ensure the department is meeting customer expectations and commitments.
• Assist with billing paperwork and meeting customer billing document requirements.
• Create and maintain service tickets to ensure service dates are met.
• Work with estimating team to provide service quotes when required.
• Assist field techs with technical/mechanical troubleshooting/problem solving.
• Provide accurate work orders and picking lists to the warehouse for inventory pulling.
• Other responsibilities as assigned

Skills

Communication

Time management

Organizational skills

Multitasking

Customer service

Tools

Microsoft Office

Job description

DH Pace Company, Inc. is seeking a Department Coordinator in Wichita, KS to effectively coordinate field employees and ensure customer satisfaction. This role involves scheduling technicians, managing service tickets, and collaborating with the estimating team to provide quotes.

Strong communication and organizational skills are essential. The position focuses on dispatching, scheduling, and administrative duties to support field operations and billing processes, with opportunities to contribute