Service Dispatch Coordinator

DH Pace; Wichita (KS); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off and holidays

Company-paid life insurance

401(k) with employer match

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Voluntary benefits

Employee discounts

Competitive compensation with annual .

Job summary

DH Pace Company, Inc. is seeking a Department Coordinator in Wichita, KS to coordinate field technicians and ensure services meet or exceed customer expectations. The role involves dispatching, scheduling, and supporting billing and service ticket processes.

Ideal candidates will have dispatch/administrative experience, strong communication, and excellent time management skills. This position offers comprehensive benefits and a path to contribute to service quality and customer satisfaction.

Qualifications

• Experience using Microsoft Office Suite.
• Dispatch or other high-volume administrative experience preferred.
• Excellent communication skills and customer service focus.
• Strong time-management, organizational, and multitasking abilities.
• Represent the company in a professional manner.

Responsibilities

• Schedule technicians to customer job sites and collect final details for processing.
• Ensure COD payments are collected prior to job completion.
• Maintain technicians’ schedules and align tickets with materials, billing and voided tickets.
• Run, review and manage department reports to meet customer expectations.
• Assist with billing paperwork and meet customer billing document requirements.
• Create and maintain service tickets to ensure dates are met.
• Work with estimating team to provide service quotes when required.
• Assist field technicians with troubleshooting and problem solving.
• Provide accurate work orders and picking lists to warehouse for inventory pulling.
• Other responsibilities as assigned.

Skills

Microsoft Office

Dispatch experience

Communication skills

Time management

Professional demeanor

Job description

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100 th anniversary in business.

Overhead Door of Wichita is seeking to hire a Department Coordinator who will effectively coordinate field employees in Wichita, KS. This individual will ensure that our services will meet or exceed the customer’s satisfaction. If you have experience dispatching or scheduling, this role might appeal to you!

Job Responsibilities:

• Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing
• Ensuring customer COD payments are collected prior to job completion
• Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets
• Run, review and manage department reports to ensure the department is meeting customer expectations and commitments
• Assist with billing paperwork and meeting customer billing document requirements
• Create and maintain service tickets to ensure service dates are met
• Work with estimating team to provide service quotes when required
• Assist field techs with technical/mechanical troubleshooting/problem solving
• Provide accurate work orders and picking lists to the warehouse for inventory pulling
• Other responsibilities as assigned

Job Qualifications:

• Experience using Microsoft Office Suite
• Experience in a dispatch or other high volume administration field is a plus
• Must have excellent communication skills and focused on customer service
• Must have good time management skills, be organized and the ability to multi-task
• Represent the company in a professional manner

What We Offer

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.