Field Dispatch & Scheduling Specialist

D.H. Pace Company, Inc.; Wichita (KS); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off and holidays

Life insurance and disability

401(k) with employer match

HSA/FSA options

Voluntary benefits

Employee discounts

Competitive compensation

Job summary

DH Pace Company, Inc. is hiring a Department Coordinator in Wichita, KS to coordinate field technicians and ensure on-time service delivery.

The role emphasizes scheduling, billing support and high-level customer service across a busy office environment. The ideal candidate will have strong MS Office skills, dispatch or high-volume admin experience, excellent communication, and the ability to multitask while maintaining organization.

Qualifications

• Experience using Microsoft Office Suite.
• Experience in a dispatch or other high volume administration field is a plus.
• Must have excellent communication skills and focused on customer service.
• Must have good time management skills, be organized and the ability to multi-task.
• Represent the company in a professional manner.

Responsibilities

• Schedule technicians to customer job sites and collect/finalize/submit job details for processing.
• Ensure customer COD payments are collected prior to job completion.
• Keep technicians’ schedules clear of completed tickets and align open tickets with materials, billing and voided tickets.
• Run, review and manage department reports to meet customer expectations and commitments.
• Assist with billing paperwork and meeting customer billing document requirements.
• Create and maintain service tickets to ensure service dates are met.
• Coordinate with estimating team to provide service quotes when required.
• Assist field techs with troubleshooting and problem solving.
• Provide accurate work orders and picking lists to the warehouse for inventory pulling.
• Other responsibilities as assigned.

Skills

MS Office

Dispatch experience

Communication skills

Time management

Organization

Multi-tasking

Job description

DH Pace Company, Inc. is hiring a Department Coordinator in Wichita, KS to coordinate field technicians and ensure on-time service delivery.

The role emphasizes scheduling, billing support and high-level customer service across a busy office environment. The ideal candidate will have strong MS Office skills, dispatch or high-volume admin experience, excellent communication, and the ability to multitask while maintaining organization.