Dispatch & Scheduling Coordinator for Field Services

DH Pace Company, Inc.; Olathe (KS); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Generous paid time off

Company-paid life insurance

401(k) with employer match

HSA and FSA options

Voluntary benefits

Employee discounts

Annual performance reviews

Job summary

DH Pace Company, Inc. is seeking a Department Coordinator in Olathe, KS, to effectively coordinate field employees and ensure customer satisfaction. The role involves scheduling technicians, managing tickets, and supporting billing and quoting processes.

Ideal candidates will have experience with Microsoft Office, strong communication and time-management skills, and a customer-service mindset. This position offers comprehensive benefits and a path for reliable growth within a 100-year-old,

Qualifications

• Experience using Microsoft Office Suite.
• Experience in a dispatch or other high volume administration field is a plus.
• Excellent communication skills and focus on customer service.
• Good time management, organizational skills and ability to multi-task.

Responsibilities

• Schedule technicians to customer job sites and collect/finalize job details.
• Ensure customer COD payments are collected prior to job completion.
• Maintain accurate technician schedules and related tickets for materials, billing and voided tickets.
• Run and manage department reports to ensure customer expectations are met.
• Assist with billing paperwork and document requirements.
• Create and maintain service tickets and provide quotes with the estimating team when needed.
• Support field technicians with troubleshooting and problem solving.
• Provide accurate work orders and warehouse picking lists.

Skills

Microsoft Office Suite

Customer service

Time management

Communication

Job description

DH Pace Company, Inc. is seeking a Department Coordinator in Olathe, KS, to effectively coordinate field employees and ensure customer satisfaction. The role involves scheduling technicians, managing tickets, and supporting billing and quoting processes.

Ideal candidates will have experience with Microsoft Office, strong communication and time-management skills, and a customer-service mindset. This position offers comprehensive benefits and a path for reliable growth within a 100-year-old,