Field Operations Dispatcher

D.H. Pace Company, Inc.; Olathe (KS); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k) with employer match

HSA/FSA options

Disability insurance

Life insurance

Job summary

DH Pace Company, Inc. is hiring a Department Coordinator/Dispatcher in our Olathe, KS office to coordinate field technicians and ensure customer satisfaction. The role involves scheduling, ticket management, and collaboration with the estimating team on quotes.

Successful candidates will have strong communication, time management, and organizational skills, as well as experience with Microsoft Office. We offer comprehensive benefits and a competitive pay package.

Qualifications

• High School diploma or equivalent required.
• Excellent communication and customer service skills required.
• Strong time management, organization, and multi-tasking abilities.
• Experience with Microsoft Office Suite preferred.

Responsibilities

• Schedule technicians to job sites and submit job details for processing.
• Maintain technicians’ schedules, ensuring tickets are updated for materials, billing and voided tickets.
• Run and manage department reports to meet customer expectations.
• Assist with billing paperwork and meet customer billing requirements.
• Create and maintain service tickets and ensure service dates are met.
• Work with estimating team to provide service quotes as needed.
• Provide technical support to field technicians and assist with troubleshooting.
• Prepare accurate work orders and warehouse picking lists.
• Perform other duties as assigned.

Skills

Communication skills

Customer service

Time management

Organization

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Job description

DH Pace Company, Inc. is hiring a Department Coordinator/Dispatcher in our Olathe, KS office to coordinate field technicians and ensure customer satisfaction. The role involves scheduling, ticket management, and collaboration with the estimating team on quotes.

Successful candidates will have strong communication, time management, and organizational skills, as well as experience with Microsoft Office. We offer comprehensive benefits and a competitive pay package.