Service Dispatch & Field Coordination Specialist

DH Pace Company, Inc.; Olathe (KS); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid time off

Life Insurance

401(k) match

HSA/FSA

Voluntary benefits

Employee discounts

Competitive pay

Job summary

DH Pace Company, Inc. in Olathe, KS is seeking a Department Coordinator to coordinate field technicians and ensure service delivery meets customer satisfaction. This role involves scheduling, billing support, and collaboration with estimating teams.

Candidates should have strong communication, time management, and proficiency with Microsoft Office. On-site position with comprehensive benefits and potential for growth.

Qualifications

• Experience using Microsoft Office Suite.
• Experience in a dispatch or other high volume administration field is a plus.
• Must have excellent communication skills and focused on customer service.
• Must have good time management skills, be organized and the ability to multi-task.
• Represent the company in a professional manner.

Responsibilities

• Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing.
• Ensuring customer COD payments are collected prior to job completion.
• Continually ensure technicians' schedules are cleared of completed job tickets and that open job tickets are in correct technicians' schedules for materials ordered, billing and voided tickets.
• Run, review and manage department reports to ensure the department is meeting customer expectations and commitments.
• Assist with billing paperwork and meeting customer billing document requirements.
• Create and maintain service tickets to ensure service dates are met.
• Work with estimating team to provide service quotes when required.
• Assist field techs with technical/mechanical troubleshooting/problem solving.
• Provide accurate work orders and picking lists to the warehouse for inventory pulling.
• Other responsibilities as assigned

Skills

Customer service

Time management

Communication

Microsoft Office

Dispatch coordination

Job description

DH Pace Company, Inc. in Olathe, KS is seeking a Department Coordinator to coordinate field technicians and ensure service delivery meets customer satisfaction. This role involves scheduling, billing support, and collaboration with estimating teams.

Candidates should have strong communication, time management, and proficiency with Microsoft Office. On-site position with comprehensive benefits and potential for growth.