Field Dispatch & Scheduling Coordinator

DH Pace; Olathe (KS); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

HSA option

FSA option

Life insurance

Disability insurance

401(k) with match

Employee discounts

Job summary

DH Pace Company, Overhead Door Company of Kansas City, in Olathe, KS, seeks a Department Coordinator/Dispatcher to coordinate field employees and ensure customer satisfaction. This role suits someone with dispatching or scheduling experience and strong communication skills.

Responsibilities include scheduling technicians, managing tickets, assisting with billing, providing service quotes, and supporting the estimating team, while maintaining accurate work orders for warehouse and inventory.

Qualifications

• Must have excellent communication skills and focused on customer service.
• Must have good time management skills, be organized, and have the ability to multi-task.
• Experience using Microsoft Office Suite (preferred).

Responsibilities

• Schedule technicians to customer job sites and collecting, finalizing and submitting job details for processing.
• Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets.
• Run, review and manage department reports to ensure department is meeting customer expectations and commitments.
• Assist with billing paperwork and meeting customer billing document requirements.
• Create and maintain service tickets to ensure service dates are met.
• Work with estimating team to provide service quotes when required.
• Provide assistance to field techs with technical/mechanical troubleshooting/problem solving.
• Provide accurate work orders and picking lists to the warehouse for inventory pulling.
• Other responsibilities as assigned.

Skills

Communication skills

Customer service

Time management

Multi-tasking

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Job description

DH Pace Company, Overhead Door Company of Kansas City, in Olathe, KS, seeks a Department Coordinator/Dispatcher to coordinate field employees and ensure customer satisfaction. This role suits someone with dispatching or scheduling experience and strong communication skills.

Responsibilities include scheduling technicians, managing tickets, assisting with billing, providing service quotes, and supporting the estimating team, while maintaining accurate work orders for warehouse and inventory.