Service Dispatch & Scheduling Lead

Generac Power Systems, Inc.; United States; On-site; USD 36,000 - 54,000; Full time

Job summary

Wolverine Power Systems in Zeeland, Michigan is seeking a Service Coordinator to join the Dispatch team. The role focuses on creating jobs, handling incoming service calls, dispatching technicians, and maintaining the service calendar.

You will support the service operations group, schedule preventive maintenance and repairs, manage open work orders in customer portals, and help ensure timely completion of all service requests.

Qualifications

• High School Diploma or GED required.
• 1–3 years administrative experience in a service-related business preferred.
• Experience scheduling field technicians and/or customer service helpful.

Responsibilities

• Create jobs, answer incoming phone calls, and assist with scheduling technicians.
• Schedule preventative maintenance and repairs with customers.
• Use customer portals to manage open work orders and track progress.
• Maintain the job calendar and ensure timely completion of service work.
• Support the service operations team as needed.

Skills

Administrative experience

Scheduling technicians

Customer service

Education

High School Diploma or GED

Tools

Calendar software

Job description

Wolverine Power Systems in Zeeland, Michigan is seeking a Service Coordinator to join the Dispatch team. The role focuses on creating jobs, handling incoming service calls, dispatching technicians, and maintaining the service calendar.

You will support the service operations group, schedule preventive maintenance and repairs, manage open work orders in customer portals, and help ensure timely completion of all service requests.