Service Dispatch & Scheduling Coordinator

DR Power LLP; Zeeland, Northern (MI, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Wolverine Power Systems in Zeeland, Michigan is seeking a Service Coordinator to join the Dispatch team. The role will create jobs, receive service calls, dispatch technicians, and manage the service calendar and administrative workflow.

Responsibilities include scheduling maintenance, coordinating with customers, and tracking jobs from start to finish. The position supports the service operations team and broader service department.

Qualifications

• High School Diploma or G.E.D. required.
• 1–3 years of administrative experience in a service-related business.
• 1–3 years of scheduling field technicians and/or customer service.

Responsibilities

• Create jobs and answer incoming service calls.
• Dispatch technicians and maintain the job calendar.
• Schedule preventative maintenance and repairs with customers.
• Use customer portals to manage open work orders.
• Track open jobs through completion.
• Meet with the service operations team regularly.

Skills

Administrative experience

Scheduling field technicians

Customer service

Education

High School Diploma or GED

Job description

Wolverine Power Systems in Zeeland, Michigan is seeking a Service Coordinator to join the Dispatch team. The role will create jobs, receive service calls, dispatch technicians, and manage the service calendar and administrative workflow.

Responsibilities include scheduling maintenance, coordinating with customers, and tracking jobs from start to finish. The position supports the service operations team and broader service department.