Service Coordinator

Generac Power Systems, Inc.; United States; On-site; USD 36,000 - 54,000; Full time

Job summary

Wolverine Power Systems in Zeeland, Michigan is seeking a Service Coordinator to join the Dispatch team. The role focuses on creating jobs, handling incoming service calls, dispatching technicians, and maintaining the service calendar.

You will support the service operations group, schedule preventive maintenance and repairs, manage open work orders in customer portals, and help ensure timely completion of all service requests.

Qualifications

• High School Diploma or GED required.
• 1–3 years administrative experience in a service-related business preferred.
• Experience scheduling field technicians and/or customer service helpful.

Responsibilities

• Create jobs, answer incoming phone calls, and assist with scheduling technicians.
• Schedule preventative maintenance and repairs with customers.
• Use customer portals to manage open work orders and track progress.
• Maintain the job calendar and ensure timely completion of service work.
• Support the service operations team as needed.

Skills

Administrative experience

Scheduling technicians

Customer service

Education

High School Diploma or GED

Tools

Calendar software

Job description

We are Wolverine Power Systems, a leader in industrial power solution sales,service, and rentals.

Powering Michigan since 1997, we pride ourselves on an ongoing tradition of providing excellent products andoutstanding service for our customers. We are a full-service distributor of Generac equipment and solutionsproviding sales, service and rentals.

We are looking for a Service Coordinator to join the Dispatch team at our Zeeland, Michigan, location!

The Service Coordinator position will be responsible for creating jobs, answering incoming service calls, dispatching the technicians, maintaining the job calendar (tech schedules), and managing overall administrative workflow for the Service Department.

Responsibilities:

• Creating jobs, answering incoming phone calls, and assisting with the scheduling of technicians
• Scheduling preventative maintenance and repairs with customers
• Use specific customer portals as needed to manage all open work orders
• Tracking open jobs and seeing them through to completion
• Meeting with the service operations team regularly
• Support of other Service departmental roles on an as-needed basis

Minimum Qualifications:

• High School Diploma or G.E.D.

Preferred Qualifications:

• One to three years of administrative experience in a service-related business
• One to three years of scheduling field technicians and/or customer service

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job include are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”