Service Coordinator

Generac; Zeeland (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

Generac in Zeeland, Michigan, is seeking a Service Coordinator to join our Dispatch team. You will create jobs, answer calls, and help schedule technicians, ensuring preventive maintenance and repairs are arranged with customers.

You will manage work orders through customer portals, track progress, and coordinate with the service operations team while supporting other Service roles as needed. This role focuses on efficient operations and strong teamwork.

Qualifications

• High School Diploma or GED required.
• 1–3 years administrative experience in a service-related business.
• 1–3 years scheduling field technicians and/or customer service.

Responsibilities

• Creating jobs, answering incoming phone calls, and assisting with the scheduling of technicians.
• Scheduling preventative maintenance and repairs with customers.
• Use specific customer portals as needed to manage all open work orders.
• Tracking open jobs and seeing them through to completion.
• Meeting with the service operations team regularly.
• Support of other Service departmental roles on an as-needed basis.

Skills

Administrative experience

Scheduling

Customer service

Phone support

Education

High School Diploma or GED

Job description

We are looking for a Service Coordinator to join the Dispatch team at our Zeeland, Michigan, location!

Responsibilities

• Creating jobs, answering incoming phone calls, and assisting with the scheduling of technicians
• Scheduling preventative maintenance and repairs with customers
• Use specific customer portals as needed to manage all open work orders
• Tracking open jobs and seeing them through to completion
• Meeting with the service operations team regularly
• Support of other Service departmental roles on an as-needed basis

Minimum Qualifications

• High School Diploma or G.E.D.

Preferred Qualifications

• One to three years of administrative experience in a service-related business
• One to three years of scheduling field technicians and/or customer service

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job include are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus.