Service Dispatch & Scheduling Coordinator

Wolverine Power Systems LLC; Zeeland (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Wolverine Power Systems LLC in Zeeland, Michigan is seeking a Service Coordinator to join the Dispatch team. The role will create jobs, answer service calls, dispatch technicians, and maintain the service calendar while managing administrative workflow for the department.

You will schedule preventative maintenance and repairs, use customer portals to manage open work orders, track jobs through to completion, and collaborate with the service operations team.

Qualifications

• High School Diploma or GED required.
• 1–3 years administrative experience in a service-related business.
• 1–3 years scheduling field technicians or customer service preferred.

Responsibilities

• Create jobs and answer incoming service calls.
• Dispatch technicians and manage the technician calendar.
• Schedule preventative maintenance and repairs with customers.
• Use customer portals to manage open work orders.
• Track open jobs to completion and coordinate with the service operations team.
• Provide support to other service roles as needed.

Skills

Administrative experience

Scheduling

Customer service

Communication

Education

High School Diploma or GED

Job description

Wolverine Power Systems LLC in Zeeland, Michigan is seeking a Service Coordinator to join the Dispatch team. The role will create jobs, answer service calls, dispatch technicians, and maintain the service calendar while managing administrative workflow for the department.

You will schedule preventative maintenance and repairs, use customer portals to manage open work orders, track jobs through to completion, and collaborate with the service operations team.