Service Dispatch Coordinator — Customer Care

Global Industrial Company; Kentwood, Northern (MI, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Global Industrial Company in Kentwood, Michigan, is seeking a Customer Service Dispatcher, Service Delivery to handle a high volume of customer inquiries via email and phone, listen actively, and update information as requested.

You will schedule service appointments, dispatch field personnel to job sites, maintain customer files, handle billing data, and keep portals updated while delivering clear, timely updates to customers and crews.

Qualifications

• Excellent verbal and written communication skills are essential for interacting with customers and field staff.
• Pleasant phone demeanor with an ability to maintain direct lines of communication.
• Comfortable using computers, phones, and office equipment, including dispatch software.
• Ability to manage multiple tasks, keep detailed records, and stay organized.
• Capable of critical thinking and solving problems quickly, even under pressure.
• Remain calm and efficient in a fast-paced environment.
• Familiar with standard office software and dispatch interfaces.

Responsibilities

• Answer a high volume of incoming emails and calls, listen actively to customer issues, and provide requested information.
• Schedule service appointments and dispatch the appropriate professionals to job sites efficiently.
• Maintain organized customer files, record service requests, and manage billing and invoicing information.
• Continuously communicate with customers and mobile crews to relay work orders and updates.
• Address questions, resolve issues as they arise, and handle problems impacting service delivery.
• Streamline routes and coordinate crews efficiently.
• Update customer portals or direct communication channels as needed.

Skills

Verbal & written communication

Phone demeanor

Multi-tasking

Problem solving

Calm under pressure

Organizational skills

Tools

Dispatch software

Office software

Job description

Global Industrial Company in Kentwood, Michigan, is seeking a Customer Service Dispatcher, Service Delivery to handle a high volume of customer inquiries via email and phone, listen actively, and update information as requested.

You will schedule service appointments, dispatch field personnel to job sites, maintain customer files, handle billing data, and keep portals updated while delivering clear, timely updates to customers and crews.