Service Coordinator

DR Power LLP; Zeeland, Northern (MI, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Wolverine Power Systems in Zeeland, Michigan is seeking a Service Coordinator to join the Dispatch team. The role will create jobs, receive service calls, dispatch technicians, and manage the service calendar and administrative workflow.

Responsibilities include scheduling maintenance, coordinating with customers, and tracking jobs from start to finish. The position supports the service operations team and broader service department.

Qualifications

• High School Diploma or G.E.D. required.
• 1–3 years of administrative experience in a service-related business.
• 1–3 years of scheduling field technicians and/or customer service.

Responsibilities

• Create jobs and answer incoming service calls.
• Dispatch technicians and maintain the job calendar.
• Schedule preventative maintenance and repairs with customers.
• Use customer portals to manage open work orders.
• Track open jobs through completion.
• Meet with the service operations team regularly.

Skills

Administrative experience

Scheduling field technicians

Customer service

Education

High School Diploma or GED

Job description

We are Wolverine Power Systems, a leader in industrial power solution sales, service, and rentals. Powering Michigan since 1997, we pride ourselves on an ongoing tradition of providing excellent products and outstanding service for our customers. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals. We are looking for a Service Coordinator to join the Dispatch team at our Zeeland, Michigan, location! The Service Coordinator position will be responsible for creating jobs, answering incoming service calls, dispatching the technicians, maintaining the job calendar (tech schedules), and managing overall administrative workflow for the Service Department.

Responsibilities

• Creating jobs, answering incoming phone calls, and assisting with the scheduling of technicians
• Scheduling preventative maintenance and repairs with customers
• Use specific customer portals as needed to manage all open work orders
• Tracking open jobs and seeing them through to completion
• Meeting with the service operations team regularly
• Support of other Service departmental roles on an as-needed basis

Minimum Qualifications

• High School Diploma or G.E.D.

Preferred Qualifications

• One to three years of administrative experience in a service-related business
• One to three years of scheduling field technicians and/or customer service

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job include are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”

We believe power is a promise - a shared commitment to be there for others when it matters most. For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future. Ready to Power a Smarter World with us? As one of the leaders and largest suppliers of power generation equipment and technology, the work we do touches millions of lives. Employees at Generac are encouraged to be innovative and are valued as an integral part of our global team. Our challenging goals develop knowledgeable employees dedicated to helping continue Generac’s success. Generac provides individuals the opportunity to work in a fast-paced agile work environment where their work makes a difference in people’s lives and their own.