Service Operations Lead: Dispatch, Scheduling & Improvement

All Weather Seal of West Michigan Inc; Lowell (MI); Sur place; USD 55 000 - 90 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Vision Insurance

Dental Insurance

Paid Time Off

Paid Holidays

Retirement Plan

Company-Sponsored Training & Prof

Opportunities for Career Growth

Résumé du poste

All Weather Seal of West Michigan Inc. is seeking an Assistant Production Manager to oversee the service department from customer request to resolution.

You will manage service scheduling, technician performance, warehouse coordination, and remote troubleshooting, while tracking key performance metrics to ensure timely, high-quality service. The role emphasizes leadership, data analysis, and collaboration with production, sales, warehouse, and field operations to drive continuous improvement and

Qualifications

• Previous management or supervisory experience in construction, manufacturing, service operations, or related industry.
• Strong leadership and team management skills.
• Excellent organizational and time management abilities.
• Ability to prioritize multiple projects in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Excellent verbal and written communication.
• Experience using Microsoft Office and scheduling or production software.
• Ability to analyze data and improve operational performance.
• Customer-first mindset with a commitment to delivering exceptional service.

Responsabilités

• Oversee service requests from intake to confirmed completion.
• Schedule and dispatch technicians based on urgency, geography, and workload.
• Develop remote troubleshooting procedures to reduce site visits.
• Monitor technician productivity and ensure documentation and service records.
• Establish standard labor times for recurring service types.
• Analyze service trends and identify improvement opportunities.
• Coordinate with warehouse to manage parts with proper tracking and returns.
• Report weekly on service performance and staffing needs.
• Support continuous improvement initiatives for efficiency and customer satisfaction.

Connaissances

Leadership

Time management

Prioritization

Problem solving

Communication

Microsoft Office

Scheduling software

Data analysis

Customer focus

Outils

Microsoft Office

Scheduling software

Production software

Description du poste

All Weather Seal of West Michigan Inc. is seeking an Assistant Production Manager to oversee the service department from customer request to resolution.

You will manage service scheduling, technician performance, warehouse coordination, and remote troubleshooting, while tracking key performance metrics to ensure timely, high-quality service. The role emphasizes leadership, data analysis, and collaboration with production, sales, warehouse, and field operations to drive continuous improvement and