Service Coordinator

Wolverine Power Systems LLC; Zeeland (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Wolverine Power Systems LLC in Zeeland, Michigan is seeking a Service Coordinator to join the Dispatch team. The role will create jobs, answer service calls, dispatch technicians, and maintain the service calendar while managing administrative workflow for the department.

You will schedule preventative maintenance and repairs, use customer portals to manage open work orders, track jobs through to completion, and collaborate with the service operations team.

Qualifications

• High School Diploma or GED required.
• 1–3 years administrative experience in a service-related business.
• 1–3 years scheduling field technicians or customer service preferred.

Responsibilities

• Create jobs and answer incoming service calls.
• Dispatch technicians and manage the technician calendar.
• Schedule preventative maintenance and repairs with customers.
• Use customer portals to manage open work orders.
• Track open jobs to completion and coordinate with the service operations team.
• Provide support to other service roles as needed.

Skills

Administrative experience

Scheduling

Customer service

Communication

Education

High School Diploma or GED

Job description

We are Wolverine Power Systems, a leader in industrial power solution sales, service, and rentals.Powering Michigan since 1997, we pride ourselves on an ongoing tradition of providing excellent products and outstanding service for our customers. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals.We are looking for a Service Coordinator to join the Dispatch team at our Zeeland, Michigan, location!The Service Coordinator position will be responsible for creating jobs, answering incoming service calls, dispatching the technicians, maintaining the job calendar (tech schedules), and managing overall administrative workflow for the Service Department.Responsibilities:Creating jobs, answering incoming phone calls, and assisting with the scheduling of techniciansScheduling preventative maintenance and repairs with customersUse specific customer portals as needed to manage all open work ordersTracking open jobs and seeing them through to completionMeeting with the service operations team regularlySupport of other Service departmental roles on an as-needed basisMinimum Qualifications:High School Diploma or G.E.D.Preferred Qualifications:One to three years of administrative experience in a service-related businessOne to three years of scheduling field technicians and/or customer servicePhysical Demands:While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job include are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus.“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”