Service Dispatch Coordinator: Drive Timely Tech Support

Waibel Energy Systems; Vandalia (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical with competitive rates

Paid vacation

Paid sick days

401k match

Training opportunities

Volunteer time off

Job summary

Waibel Energy Systems is seeking a Service Coordinator Dispatcher in Vandalia, OH to schedule and dispatch technicians, communicate with customers and account managers, and manage invoices and records. The role supports project scheduling, maintains files, and ensures timely service delivery in a fast-paced environment.

The ideal candidate will have a high school diploma, dispatching knowledge, and proficiency with Outlook, Word, and Excel, with strong analytical and communication skills and the

Qualifications

• High School Diploma or equivalent is required.
• Call Center/Dispatching knowledge in service industry preferred.
• Proficient in Microsoft Outlook, Word, and Excel.

Responsibilities

• Monitor personnel or equipment locations and utilization to coordinate service and schedules.
• Oversee all communications within specifically assigned territories.
• Handle customer calls and complaints for service-related issues.
• Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
• Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors.
• Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs.
• Prepare daily work and run schedules.
• Consult with customers or supervising personnel to address questions, problems, or requests for service or equipment.
• Receive, prepare, and follow up on work orders.
• Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications.
• Participate in meetings and training as assigned for the purpose of obtaining information related to the company or to performing/improving job knowledge and performance.

Skills

Analytical skills

Attention to detail

Verbal communication

Written communication

Multitasking

Team atmosphere

Time management

Independence

Organization

Decision making

Education

High School Diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Waibel Energy Systems is seeking a Service Coordinator Dispatcher in Vandalia, OH to schedule and dispatch technicians, communicate with customers and account managers, and manage invoices and records. The role supports project scheduling, maintains files, and ensures timely service delivery in a fast-paced environment.

The ideal candidate will have a high school diploma, dispatching knowledge, and proficiency with Outlook, Word, and Excel, with strong analytical and communication skills and the