Service Dispatch & Operations Coordinator

Cook & Boardman, LLC; San Antonio (TX); On-site; USD 36,000 - 56,000; Full time

Job summary

Cook & Boardman, LLC seeks a service coordinator to manage incoming service requests in ConnectWise, coordinating information flow between customers and service staff to drive resolution and completion of tickets.

Responsibilities include prioritizing, scheduling and dispatching staff, expediting parts, reviewing tickets after work, verifying time entries and GPS logs, replenishing stock, and helping develop and document service processes; strong communication and multitasking required.

Qualifications

• Strong communication skills, verbal and written.
• Excellent organizational skills and attention to detail.
• Interpersonal and customer service abilities.
• Able to multitask, work under pressure and meet deadlines.
• Experience with ConnectWise is a plus.

Responsibilities

• Prioritizing, scheduling and dispatching service staff.
• Ordering and expediting all required parts.
• Reviewing resolved service tickets upon completion of work.
• Verification of time entries/GPS logs.
• Replenishing stock-able products and accountability.
• Assist with development, implementation and documentation of Service Department processes.

Skills

Communication

Organizational

Customer service

Multitasking

ConnectWise

Education

High school diploma

Tools

ConnectWise

Job description

Cook & Boardman, LLC seeks a service coordinator to manage incoming service requests in ConnectWise, coordinating information flow between customers and service staff to drive resolution and completion of tickets.

Responsibilities include prioritizing, scheduling and dispatching staff, expediting parts, reviewing tickets after work, verifying time entries and GPS logs, replenishing stock, and helping develop and document service processes; strong communication and multitasking required.