Service Dispatch & Scheduling Coordinator

EMCOR Group; Fort Wayne, Northern (IN, KY); Hybrid; USD 26,000 - 32,000; Full time

Job summary

EMCOR Group in Fort Wayne, IN is seeking a Service Dispatch Administrative Assistant. You will answer phones for dispatch, schedule service calls, and coordinate preventative maintenance.

You will create and maintain tickets, update customers on status, run reports, and support the Dispatch Manager and field technicians. Strong Microsoft Office skills and attention to detail are essential; weekend hours may be required.

Qualifications

• Background experience in administrative duties and customer service preferred.
• Proficient in Microsoft Outlook, Word, Excel, and PowerPoint.

Responsibilities

• Maintain positive working relationships with Dispatch Manager, Operations Managers and Field Technicians.
• Answering Incoming Phones for dispatch.
• Schedule service calls and planned preventative maintenance with Dispatch Manager.
• Update customers on status of service calls and preventative maintenance requests.
• Create/Maintain tickets using internal Dispatch Board.
• Maintain Weekly On-Schedule for Field Technicians.
• Enter Backflows inspections into Cross Connection Database.
• Data Entry of Purchase Orders into Truline.
• Call vendors to track missing invoices.
• Run Monthly reports for Operations Managers as needed.

Skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Phone etiquette

Customer service

Education

Administrative experience or related education

Tools

iSeries

AS400

Truline

Job description

EMCOR Group in Fort Wayne, IN is seeking a Service Dispatch Administrative Assistant. You will answer phones for dispatch, schedule service calls, and coordinate preventative maintenance.

You will create and maintain tickets, update customers on status, run reports, and support the Dispatch Manager and field technicians. Strong Microsoft Office skills and attention to detail are essential; weekend hours may be required.