Dispatcher

EMCOR Group; Fort Wayne, Northern (IN, KY); Hybrid; USD 26,000 - 32,000; Full time

Job summary

EMCOR Group in Fort Wayne, IN is seeking a Service Dispatch Administrative Assistant. You will answer phones for dispatch, schedule service calls, and coordinate preventative maintenance.

You will create and maintain tickets, update customers on status, run reports, and support the Dispatch Manager and field technicians. Strong Microsoft Office skills and attention to detail are essential; weekend hours may be required.

Qualifications

• Background experience in administrative duties and customer service preferred.
• Proficient in Microsoft Outlook, Word, Excel, and PowerPoint.

Responsibilities

• Maintain positive working relationships with Dispatch Manager, Operations Managers and Field Technicians.
• Answering Incoming Phones for dispatch.
• Schedule service calls and planned preventative maintenance with Dispatch Manager.
• Update customers on status of service calls and preventative maintenance requests.
• Create/Maintain tickets using internal Dispatch Board.
• Maintain Weekly On-Schedule for Field Technicians.
• Enter Backflows inspections into Cross Connection Database.
• Data Entry of Purchase Orders into Truline.
• Call vendors to track missing invoices.
• Run Monthly reports for Operations Managers as needed.

Skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Phone etiquette

Customer service

Education

Administrative experience or related education

Tools

iSeries

AS400

Truline

Job description

About Us

From mechanical system analysis and standard energy retrofits, to the installation of complex and integrated protocol systems, we deliver state-of-the-art expertise and customer-centered service.

Job Summary

Havel is looking for a Service Dispatch Administrative Assistant in Fort Wayne, IN. In this position you will be responsible for answering phones for dispatch and scheduling services.

#havel # Shambaugh #LI-DF #LI-Onsite

Essential Duties & Responsibilities

• Maintain a positive and productive working relationship with Dispatch Manager, Operations Managers and Field Technicians
• Answering Incoming Phones
• Work with Dispatch Manager to schedule service calls and planned preventative maintenance
• Update customers on status of services calls and preventative maintenance requests
• Create/Maintain tickets using internal Dispatch Board
• Maintain Weekly On -Schedule for Field Technicians
• Enter Backflows inspections into Cross Connection Database
• Data Entry of Purchase Orders into Truline
• Call vendors to track down missing invoices
• Run Monthly reports for Operations Managers as needed
• Other duties assigned

Qualifications

• Background experience in administrative duties and customer service preferred
• Working knowledge of Microsoft Outlook, Word, Excel, and PowerPoint
• iSeries, AS400, or Truline experience is preferred
• Self-starter and attention to detail
• Possess a willingness to learn and ability to work well with others
• Good written, phone skills, and oral communication skills are essential to the job
• Regular and reliable attendance, including the ability to work extended hours and weekends as required

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Affirmative Action Policy

Please review our Affiantive Action Policy.

Geographic Disclosure

Compensation Range: $19-23 per hour