Service Dispatch Coordinator

General Mechanical Services; Monroe (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Work culture

Employee appreciation

Stability & Tech

Training

Job summary

General Mechanical Services is seeking a Service Coordinator at our Monroe, OH facility reporting to the Business Operations Manager. You will lead daily dispatch functions for service, maintenance, and emergency repairs, acting as the liaison between customers and the company to ensure needs are met with a customer-to-client approach.

Responsibilities include scheduling, coordinating technicians, processing orders, tracking status, and supporting payroll.

Qualifications

• High School Diploma or GED or equivalent.
• 3+ years of dispatching experience.

Responsibilities

• Serve as the initial point of contact with escalated issues and inform manager.
• Receive customer service calls and schedule or dispatch technicians to appropriate locations.
• Relay work orders, messages, or information to or from technicians or customers.
• Communicate with customers, coworkers, or supervising personnel to address questions, problems, or requests for service.
• Communicate with the customer the status of service call and relay information to technician and service representatives as needed.
• Prepare and schedule daily work and run schedules.
• Receive and document customer purchase orders.
• Track status of any orders and resolve problems.
• Confirm time, check material, and submit for billing once matched to biller.
• Monitor technician locations and utilization to coordinate service and schedules.
• Record and enter records of customer requests, work or services performed.
• Coordinate and determine tools and inventory needed for technician to complete service order.
• Advise technicians and coworkers about traffic problems, hazards, etc.
• Identify best itinerary based on customer and equipment knowledge.
• Manage the unbilled hours report.
• Submit tech hours for payroll processing.
• Assist and train dispatchers.
• Perform administrative activities related to parts, labeling, etc.
• Other duties as assigned.

Skills

Dispatching

Customer service

Education

High School Diploma

Job description

General Mechanical Services is seeking a Service Coordinator at our Monroe, OH facility reporting to the Business Operations Manager. You will lead daily dispatch functions for service, maintenance, and emergency repairs, acting as the liaison between customers and the company to ensure needs are met with a customer-to-client approach.

Responsibilities include scheduling, coordinating technicians, processing orders, tracking status, and supporting payroll.