Service Dispatch & Scheduling Coordinator

Havel; Fort Wayne (IN); On-site; USD 26,000 - 32,000; Full time

Job summary

Havel in Fort Wayne, IN is seeking a Service Dispatch Administrative Assistant to handle dispatch phone lines, schedule service calls, and support field operations.

The role requires strong Microsoft Office skills (Outlook, Word, Excel, PowerPoint) and familiarity with internal dispatch systems. You will maintain tickets, communicate with customers, and assist with reports and billing support.

Qualifications

• Background experience in administrative duties and customer service preferred.
• Proficiency with Microsoft Office applications.
• Experience with iSeries/AS400 or Truline preferred.
• Strong written and oral communication skills.
• Regular and reliable attendance; willingness to work extended hours and weekends as required.

Responsibilities

• Maintain a positive and productive relationship with Dispatch Manager, Operations Managers and Field Technicians
• Answering Incoming Phones
• Work with Dispatch Manager to schedule service calls and planned preventative maintenance
• Update customers on status of service calls and preventative maintenance requests
• Create/Maintain tickets using internal Dispatch Board
• Maintain Weekly On-Schedule for Field Technicians
• Enter Backflows inspections into Cross Connection Database
• Data Entry of Purchase Orders into Truline
• Call vendors to track down missing invoices
• Run Monthly reports for Operations Managers as needed
• Other duties assigned

Skills

Customer service

Attention to detail

Teamwork

Attendance reliability

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

iSeries/AS400

Truline

Job description

Havel in Fort Wayne, IN is seeking a Service Dispatch Administrative Assistant to handle dispatch phone lines, schedule service calls, and support field operations.

The role requires strong Microsoft Office skills (Outlook, Word, Excel, PowerPoint) and familiarity with internal dispatch systems. You will maintain tickets, communicate with customers, and assist with reports and billing support.