HVAC Dispatch Coordinator — Service & Maintenance

EMCOR Services Mesa Energy; Kent (WA); On-site; USD 40,000 - 51,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) Savings Plan

Roth Retirement Savings Plan

Paid vacation and sick time

9 paid company holidays

Employee assistance program

Job summary

EMCOR Group is seeking an entry to mid-level dispatcher/administrative support in our Kent, WA office to aid service and maintenance accounts. You will coordinate technicians with sales support, schedule calls, and ensure timely project execution across the local geographic area.

Responsibilities include taking service calls, approving work orders, dispatching technicians, and handling billing-related tasks. Competitive benefits are provided.

Qualifications

• High School Diploma or equivalent a plus.
• 1+ years customer service background required.
• General computer skills including Microsoft Word and Excel.

Responsibilities

• Take client service calls and open jobs as needed following all proper procedures.
• Check all work orders for proper addressing, labor hours charged, all numbers, dates, et., before work orders are given to billing.
• Schedule the calls along with all previously scheduled work.
• Dispatch techs on previously scheduled maintenance and service calls.
• Verify times and job status (complete, open). Create job number and job file.
• Enter tech's time into Coins.
• Enter materials, truck charges, recommended repairs, and the work summary from the work ticket.

Skills

Customer service

MS Word

Excel

Education

High School Diploma

Job description

EMCOR Group is seeking an entry to mid-level dispatcher/administrative support in our Kent, WA office to aid service and maintenance accounts. You will coordinate technicians with sales support, schedule calls, and ensure timely project execution across the local geographic area.

Responsibilities include taking service calls, approving work orders, dispatching technicians, and handling billing-related tasks. Competitive benefits are provided.