Service Dispatch & Resource Coordinator

Johnson Controls, Inc.; Roswell (GA); On-site; USD 36,000 - 50,000; Full time

Job summary

Johnson Controls is seeking a Client Resource Coordinator in Roswell, GA to manage service scheduling, coordinate technicians, and ensure timely preventive maintenance aligned with forecasts.

You will debrief technicians daily, communicate action plans to customers, handle inquiries, and maintain accurate NxGen data while supporting time and expense reporting and weekly planning meetings.

Qualifications

• High school diploma or equivalent required, plus 2–5 years of service industry experience managing service operations and/or scheduling.
• Ability to work independently with strong organizational and attention-to-detail skills.
• Strong interpersonal skills to effectively communicate with internal and external clients.
• Ability to manage a large, diverse set of projects and tasks with tact and persistence.
• Ability to prioritize work activities based on financial impact to business goals.

Responsibilities

• Receive and schedule customer calls for service under supervision.
• Coordinate labor scheduling to align technicians to customer needs.
• Communicate action plans and services to customers and follow up as needed.
• Debrief technicians daily and ensure timely completion of work.
• Maintain accurate customer account information in NxGen and support time/expense reporting.
• Attend weekly planning/scheduling meetings and assist with related admin tasks.
• Assist with P.O. creation, WIP management, and service quotes.
• Perform other duties and administrative activities as assigned.

Skills

Strong interpersonal skills

Organizational skills

Attention to detail

Multitasking

Financial impact prioritization

Education

High school diploma or equivalent

Associates degree preferred

Tools

NxGen

Job description

Johnson Controls is seeking a Client Resource Coordinator in Roswell, GA to manage service scheduling, coordinate technicians, and ensure timely preventive maintenance aligned with forecasts.

You will debrief technicians daily, communicate action plans to customers, handle inquiries, and maintain accurate NxGen data while supporting time and expense reporting and weekly planning meetings.