Client Resource Coordinator

Johnson Controls, Inc.; Roswell (GA); Presencial; USD 36.000 - 50.000; Jornada completa

Descripción de la vacante

Johnson Controls is seeking a Client Resource Coordinator in Roswell, GA to manage service scheduling, coordinate technicians, and ensure timely preventive maintenance aligned with forecasts.

You will debrief technicians daily, communicate action plans to customers, handle inquiries, and maintain accurate NxGen data while supporting time and expense reporting and weekly planning meetings.

Formación

• High school diploma or equivalent required, plus 2–5 years of service industry experience managing service operations and/or scheduling.
• Ability to work independently with strong organizational and attention-to-detail skills.
• Strong interpersonal skills to effectively communicate with internal and external clients.
• Ability to manage a large, diverse set of projects and tasks with tact and persistence.
• Ability to prioritize work activities based on financial impact to business goals.

Responsabilidades

• Receive and schedule customer calls for service under supervision.
• Coordinate labor scheduling to align technicians to customer needs.
• Communicate action plans and services to customers and follow up as needed.
• Debrief technicians daily and ensure timely completion of work.
• Maintain accurate customer account information in NxGen and support time/expense reporting.
• Attend weekly planning/scheduling meetings and assist with related admin tasks.
• Assist with P.O. creation, WIP management, and service quotes.
• Perform other duties and administrative activities as assigned.

Conocimientos

Strong interpersonal skills

Organizational skills

Attention to detail

Multitasking

Financial impact prioritization

Educación

High school diploma or equivalent

Associates degree preferred

Herramientas

NxGen

Descripción del empleo

## Client Resource CoordinatorApply: Roswell-Georgia-United States of America: Full time: Posted Today: WD30283944**Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.** **For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.** **What you will do** Under direct supervision of the Pod Team Manager (Customer Service Dispatch Supervisor), receives and schedules customer calls for service. Manages schedule of assigned technicians and mechanics. Ensures schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals. Debriefs activities of assigned technicians/mechanics daily, coordinating with technicians/mechanics to resolve concerns quickly. Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process. **How will you do it*** Receives customer requests for unscheduled or scheduled service.* Coordinates labor scheduling to align technician to the appropriate customer and service need.* Communicates the action plan and services to be provided directly to the customer. Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.* Answer any customer inquiries and resolve or escalate customer issues, as appropriate.* Debrief activities daily* Ensures Technicians are provided with daily schedules. Maintains consistent communication with assigned Technicians. Follows up on activities to ensure completion in an established timeframe.* Ensure that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.* Scheduled Service Visits – on time* Parts ordering/PO creation support* Start-up support* Customer PO confirmation* WIP Management* Auto SR quotes* Reconcile exceptions (SIR and AP)* Attend weekly planning/scheduling meeting* Service + rewards* Assist with monitoring of time and expense reporting submission* Review and correct unassociated time for timesheets for technicians* Other duties and administrative activities as assigned. **What we look for*****Required**** High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling.* Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.* Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.* Able to prioritize work activities based upon financial impact to desired business goals.* Able to influence diverse teams to accomplish tasks/goals.***Preferred**** Associates degree preferred* Experience and/or basic project accounting or costing principals is desiredHIRING HOURLY RANGE: $26-$36 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us#techhiringJohnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.