Fire & Life-Safety Service Coordinator

Century Fire Protection Llc; Duluth (MN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K with Company Match

Paid Time Off

Life Insurance

Disability Insurance

Employee Assistance Program

Job summary

Century Fire Protection is seeking a Service Coordinator to organize and track fire protection and life safety service and repair activities. You will be the primary contact between field technicians, customers, and internal teams to ensure calls are scheduled, executed, and documented accurately and efficiently.

The ideal candidate has 2+ years in service coordination or dispatch, proficient with Microsoft Office, and excellent communication skills.

Qualifications

• 2+ years of service coordination, dispatch, or administrative support.
• Experience in fire protection, construction, or facilities service preferred.
• Proficient in Microsoft Office and basic ERP usage.

Responsibilities

• Schedule and coordinate service calls for fire protection systems.
• Dispatch technicians and manage daily/weekly service calendars.
• Communicate with customers about appointments, access, and status.
• Track service tickets and work orders in ERP/CMMS.
• Review service documentation for accuracy and completeness.
• Support follow-up repairs, inspections, and return visits.

Skills

Service coordination

Dispatch

Customer communication

Administrative support

Facilities service

Education

High School Diploma

Tools

Microsoft Office

ERP/Service management system

Job description

Century Fire Protection is seeking a Service Coordinator to organize and track fire protection and life safety service and repair activities. You will be the primary contact between field technicians, customers, and internal teams to ensure calls are scheduled, executed, and documented accurately and efficiently.

The ideal candidate has 2+ years in service coordination or dispatch, proficient with Microsoft Office, and excellent communication skills.